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Add another time tracking in request type

There is a Time tracking field in Jira Service Management / Project Settings / Request types.

Is it possible to add another one as a custom field?

We can use Number but it would be better a real Time tracking field.

2 answers

1 accepted

7 votes
Answer accepted
Brant Schroeder Community Leader Nov 19, 2021

@Phil You would only be able to add a custom field that is numeric.  You would not be able to add one that does time because it is not offered but you could add a numeric field.  You will need to make sure everyone uses that same entry method (minutes for example) or it will end up being a mess.  What do you need a second field for if you do not mind me asking?

Thanks for the answer. That is exactly what we are going to do already. Too bad you cannot add another.

One Time Tracking is the time that is charged on the client.

The other Time Tracking would be the actual time spent on the issue.

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