Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Regarding SLA Time to resolution

I have created a custom calendar for just the weekend issue management (Friday, Saturday, Sunday).

 

Does that affect the startOfWeek(), endOfWeek() functions? How so? 

 

And how do I set timings for weekend calendars in such a way that issues that come on Friday evenings, Saturdays and Sundays are given time till Monday COB? 

1 answer

0 votes

No, the functions are not affected by you having created a calendar.  A week is still a week, no matter what one display says.

What do you mean by "set timings" and "issues that come on X are given time until Y"?  Do you mean you have some form of "due date/time" field, or you are trying to set up SLAs to be aware of non-working days?

Ok because the reason I asked is when I set an SLA with the "Weekend Calendar" I created, the startOfWeek() function seems to be applied differently. By default, startOfWeek() is Sunday right? and endOfWeek() is Saturday? 

Yes, I primarily want SLAs to be aware of non-working days mainly.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,525 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you