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Is it possible to create different survey format under the same project?


Is it possible to create different survey format under the same project

1Create separate surveys for incidents and service requests. 
2Create surveys with multiple question types like, rating, opinion scale, binary and radio. 
3Create user surveys in multiple languages. 
4Create general surveys. 
5Configure when and under what conditions a user survey has to be triggered. 

2 answers

2 accepted

4 votes
Answer accepted

Hi @Aya AlJboor,

That is not possible with the out of the box Customer Satisfaction feature. That just allows you to ask 1 simple question, which is always the same for all tickets in your service project.

However, you may expect more possibilities pretty soon when the ProForma features become available. Proforma is a former marketplace app that was acquired by Atlassian earlier this year and that allows you to integrate rich and interactive forms in the UI. Surveys are definitely among the use cases that the app used to support.

According to the public cloud roadmap, forms are expected to be released in Q4 of this year.

Hope this helps!  

thanks @Walter Buggenhout _ACA IT_ 

but I don't think that might will help in creating separate survey form for each issue type in JSM, right?

3 votes
Answer accepted

Hi @Aya AlJboor ,

There is no way to do that with native options in Jira. This is why we, at Anova Apps, has developed the app - Surveys for Jira which meets your requirements.

With this application, you're able to set up multiple surveys per project, choose issue types and conditions when survey must be sent, use additional filtering, set up multiple question types as text, radio, checkbox, dropdown, customize your email and survey form view and many other helpful features.

Please have a look at this and feel free to reach to our support team if you need any further information.

Products Team
Anova Apps (Appfire company)

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