How many people have migrated from the old service template to the new one and what issues have you had? My major concern is being able to access old tickets and resources from the old template. Any ...
Dear All, I am using the ServiceRocket Salesforce connector (trial version) to connect Salesforce (sales cloud) to JIRA Core. All settings are done and API token is also generated and is set in Sal...
Hey, I just got an email "Legacy Automation is being superseded by Automation". I know, that it affects only new sites (for now at least) but nevertheless I am wondering how you guys are gonna hand...
Hi All I had a request for a user around getting descriptions above a field in a portal form. Look what I figured out, by putting it on the field above, adding a heading and new lin...
Hi team, I have a case that I need to get the customer visible workflow status name as shown in the attachment, I want on the issue event get the Working on it instead of In Progress is there a way ...
I got sick of waiting for Insight to come up with a viable solution to scraping info from workstations and importing it into JSM. The discovery tool is just such a mess in a large environment that I ...
Hi everyone! In a phased rollout starting on August 30, 2021, we will turn off Legacy automation for all new Jira Service Management sites. This change is part of our Automation Unification effort ...
Hi all, Trying to understand the path forward for becoming an Atlassian Certified Expert. Based on what I'm reading I'm trying to stick with the Data Center/Server path option since those are the tw...
I WANT TO CREATE SUB TASK UNDER STORY ON 10 USER LICENSE
Hello everyone, My name is Sushant and I am a Product Manager in the Jira Service Management team, specifically looking at help center. We are working towards providing ad...
Hi, Our project uses organizations and teams field while working on tickets. However, due to limited capability of Jira dashboards, the gadgets do not support these fields as a statistic type. Howev...
Hi There, We upgraded our Data Center deployment of Jira/Jira Service Management this past weekend. We're on versions: Jira Service Management 4.17.0, and Jira Software&...
Hello community, Is there any option to configure survey about customer satisfaction inside an issue? I wish to use it as a "must" before customer confirm closing issue. All available are based on ...
We use Jira Service Management for supporting different type of customers/users who use different tools in our company. Here’s one of the example, where users raise request to get softwares installe...
I created an automation rule that places a comment in a ticket to tag the developer's name when they make a commit on a ticket. It was configured to post as `Automation for Jira`. It was f...
My wife's cousin and her friend run a toy shop in the center of Prague. Both women live their business and customer satisfaction is very important for them, that’s why they test every product on thei...
Hey, I'm currently working on scripted mail handler, the issue is that the script runs only on the inbox email of the user used to authenticate the IMAP server. Is there any way to run the script fo...
Hi team, I am currently working on Jira service management automation : Transitioning from pending Support to Pending customer. so the situation is if the internal worker comments on th...
...icket you get presented a portal link rather than a browse link? By default, as an agent, the portal view allows to switch to the agent view, but the reverse is not true. Either the Jira search should d...
We recently started using JIRA software & JSM (cloud) and just have the basic product + JIRA Toolkit Plugin. My question to the community is, what apps do use that you really recommend, and why? ...
Hello 👋 I'm Kate from Deviniti, a product owner of our apps for Jira Service Management. At our company, we always try to create products that meet our customers’ expectations. We're currently work...
The last year brought about massive changes in how businesses operate their ITSM models. Organizations are compelled to embrace modern technologies and build processes for a larger scale and scope. L...
Hi There. I'm trying to import data of sub-task form CSV. I'm getting good "how to" information form this page: https://support.atlassian.com/jira-cloud-administration/docs/import-data-fr...
I want to know, how do i go about it on above mentioned subject. Im an Admin Basically the flow, please Thanks
Hi all , I am trying to see if we can auto catagorise a user as VIP with certain SLAs rules and watcher when ticket was raised by a VIP user , is that possible
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