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We recently started using JIRA software & JSM (cloud) and just have the basic product + JIRA Toolkit Plugin. My question to the community is, what apps do use that you really recommend, and why? I'm deliberately leaving this fairly open-ended - who knows what ideas some of your processes might spark?
Areas that I know I want to get into are bringing on Confluence (Knowledgebase & process documents), and enhanced email management (sending from an issue). Other than that, I'd love to hear your ideas and must-haves.
I would recommend the following add-ons (Note: we are still on Jira DC and JSM DC environments, but all of the following recommendations support CLOUD env) -
1) Script Runner for Jira - https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview
2) JMEW - https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?tab=overview&hosting=cloud
3) Structure for Jira - https://marketplace.atlassian.com/apps/34717/structure-project-management-at-scale?hosting=cloud&tab=overview
4) JEMH - https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview
The first 2 address many issues with customization/automation/extend functionality for Jira/JSM issue and WF configurations. I would say they are must-have for any Jira/JSM envs.
The 3rd one addresses how one can provide a custom displays (not SCRUM/KANBAN) for planning and management of issues/projects
The last one extends the email in-depth functionality to create issue via emails not only just for JSM projects but also Jira projects. Highly customizable.
I also agreed with @Nic Brough -Adaptavist- comments, it is really depend on the ever-changing asks from your users base's requirements for solutions on business operation needs.
Lastly, I would also recommend that when you select an add-on, you want to make sure that the vendor's customer base + vendor's support and keeping up with Atlassian's version upgrade path. Some add-ons may address your business needs, but the vendor cannot support the Atlassian's upgrade path movement. So, you are not able to upgrade your env because your add-ons don't support the version properly and timely.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
I would say that for email customization, you can check out our app Notification Assistant for Jira
We support custom templates, project and system level configuration, an audit log, and are frequently shipping new features to support customer needs.