Come for the products,
stay for the community
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
4,298,285
Community Members
Community Events
165
Community Groups
Get customer request status label
Hi team,
I have a case that I need to get the customer visible workflow status name as shown in the attachment, I want on the issue event get the Working on it instead of In Progress is there a way to do so, or is there another Jira event that can notify us on the customer status visible changed.
We used this Java class
CustomerRequest.CustomerRequestStatus
but it returns the agent status example In Progress not working on it
0 comments
Was this helpful?
Thanks!
Community showcase 
Published in Jira Service Management
Coming Soon: Insight Changing to Assets
257 views 1 9
Read article