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How many people have migrated from the old service template to the new one and what issues have you had? My major concern is being able to access old tickets and resources from the old template. Any information on your experiences would be much appreciated
Thanks Patrick. That is really insightful, i am assuming that archiving the old project means that you can still access old tickets if necessary?
Yep. I didn't actually archive it, but rather adjusted the permission scheme so it doesn't appear on the customer portal. Admins and Service Desk Agents can still toggle to the project as needed.
@Patrick Haley - Hi Patrick, i cant find where i permission the customer portal, can you let me know where this is?