Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,462,968
Community Members
 
Community Events
176
Community Groups

How to automate pending support to pending customer in jira service managementerror

Edited

Hi team,

I am currently working on Jira service management automation : 

Transitioning from pending Support to Pending customer.

so the situation is if the internal worker comments on the comment section it should be in pending support but shouldn't transition to pending customer.

When the customer comment on the comment section it should move from pending customer to pending support

The error and workflow is added in the below:

msedge_vSD7MFBCc4.pngmsedge_86N9eAqSZ8.png

could you please help me out.

Thanks

1 comment

Why do you have the first if-condition? In my opinion it is not necessary?

Maybe there is a problem because you try to do a transition in the same status.

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events