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Hi all ,
I am trying to see if we can auto catagorise a user as VIP with certain SLAs rules and watcher when ticket was raised by a VIP user , is that possible
You could certainly add a VIP label or set a VIP custom field to true based upon the reporter. This coul be done within automation something like this…
trigger - Issue created
conditions - JQL - reporter in (vip group)
action - edit labels field
you will note I use the VIP group in the JQL above. If you have only a couple of VIPs you could just list them directly and not worry with creating a group.
thanks man , do you have the smart value for the reporter in (vip group) was not able to find it
Did you reference this article - smart-values-users
note you continue to reference VIP user. I am assuming that is something subjective in your world as I am not familiar with any user property.
Thanks have got it working :)
Is there a way to get a custom field (ex VIP User) to be checked based on a person's group membership? I have a group with 10 executives and I want a custom field to be checked automatically so that agents see whether a requestor is a VIP or not on requests.
You could use Automation for this.
trigger - issue created
condition- JQL - reporter in membersOf("xxxxxx")
action - edit issue and set custom field or label for VIP
Thanks, I am going to look at the action and see if I can get this to work.