Hi Everyone, I hope this message finds you well. I am currently creating an HR Employee Offboarding Form (Resigned Employee). Before an employee offboard a company, it is usual for all organizations...
...he Business ones) Products: these are the building blocks of a service. I tend to think more in terms of physical assets (al be it virtual or truely physical) Service Portfolio: well no clue h...
Hello, I want to conditionally hide a web item in the location “jira.project.sidebar.navigation” for a JSM project when it is not included in my site. I use the condition { "condition": "a...
Hello Community My company has recently had a case when we needed to derive a priority using a rather complex Impact / Urgency matrix. There is always a way to create a long-running set of if-else ...
Hey folks! I'm a PM on the Incident Management team for Jira Service Management Cloud working on improving the connection between creating incidents and alerts. Would love to learn more about how ...
I have 2 different projects in Jira ITSM. I have linked Jira Service management with Opsgenie and when an Incident generates in Opsgenie, It started to appears in both of the projects of Jira IT...
Hello everyone, Great news to share with you today: the 2021 Magic Quadrant for IT Service Management Tools is out now, and Atlassian has been recognized as the only Visionary in this year's report...
Hello! I'm working on our CS tools and I am looking for a way to group tickets that have the same symptoms (eg we would have a master issue 'LED stopped blinking' and then under it, all the ti...
Preciso que os usuários que estão no campo "aprovadores" sejam notificados pelo Slack assim que o Status do Chamado passar de "Aguardando Suporte" para "Aguardando Aprovação" O problema é que te...
Hello everyone, My team and I are currently working on bringing extended functionality to JSM through the Atlasssian Marketplace. I would love to get feedback from orgs. and teams running cu...
Atlassian Community: Check out the lineup!! Register for Tickets: jiracon.trundl.com Need bulk discounts or help with bulk attendee imports? Email marketing@trundl.com DAY 1 (US/CANA...
Deal All, I want to force the JSM portal user to enter some information just at the first login. is there a solution or feedback ? Thx
Dear Support, my cloud have a problem with sharing. When i tried sent a letter to my cooworker, other people cannot connect to my cloud. "Account vovaborisov@gmail.com has not acces to this ...
How to assign issue to a group or assignee and send an email notification when ticket is created ?
Hi there, I have to ask very stupidly, but I hope you can help me. I would like to define a workflow in JIRA Service Management for hiring new employees. A ticket is created here at the top (comes ...
Hi all, good day. I hope this query finds you well. Our company is currently offboarding resigned employees on their last day by requesting heads of department to sign hardcopy form, which consist o...
We have been working with a lot of Jira Service Management clients and I have been thinking a lot lately about the right design strategy for managing Request Type to Issue Type mappings. The problem...
Hello Everyone, We have discussed with customers the future of Work. The future of work for IT Support is made of Flexibility, Digital channel, Hybrid Intelligence & Automation. Employe...
How many people have migrated from the old service template to the new one and what issues have you had? My major concern is being able to access old tickets and resources from the old template. Any ...
Dear All, I am using the ServiceRocket Salesforce connector (trial version) to connect Salesforce (sales cloud) to JIRA Core. All settings are done and API token is also generated and is set in Sal...
Hey, I just got an email "Legacy Automation is being superseded by Automation". I know, that it affects only new sites (for now at least) but nevertheless I am wondering how you guys are gonna hand...
Hi All I had a request for a user around getting descriptions above a field in a portal form. Look what I figured out, by putting it on the field above, adding a heading and new lin...
Hi team, I have a case that I need to get the customer visible workflow status name as shown in the attachment, I want on the issue event get the Working on it instead of In Progress is there a way ...
I got sick of waiting for Insight to come up with a viable solution to scraping info from workstations and importing it into JSM. The discovery tool is just such a mess in a large environment that I ...
Hi everyone! In a phased rollout starting on August 30, 2021, we will turn off Legacy automation for all new Jira Service Management sites. This change is part of our Automation Unification effort ...
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