We use Jira Service Management for supporting different type of customers/users who use different tools in our company.
Here’s one of the example, where users raise request to get softwares installed on their machine. If the software license cost is less than 100$ the request is auto approved by automation and the agent installs the required software on the users machine and close the request.
In our IT department, to streamline onboarding, we have created JSD forms where users select specific tool to which they need access. Upon submission, our workflow triggers REST API call to the tool to add user to LDAP group of the application and close the request if the action is successful.
How are you using Jira Service Management/ JSD ? What type of automations do you use ?
Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events