We use Jira Service Management for supporting different type of customers/users who use different tools in our company.
Here’s one of the example, where users raise request to get softwares installed on their machine. If the software license cost is less than 100$ the request is auto approved by automation and the agent installs the required software on the users machine and close the request.
In our IT department, to streamline onboarding, we have created JSD forms where users select specific tool to which they need access. Upon submission, our workflow triggers REST API call to the tool to add user to LDAP group of the application and close the request if the action is successful.
How are you using Jira Service Management/ JSD ? What type of automations do you use ?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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