Good morning, We're attempting to use Groups to Load Balance our issue assignments with Automation for Jira. It is assigning all issues to one of the members of the group and none to t...
I am trying to get all the issues in project X updated after date Y. I have trued below api but it does not respect the passed date and returns default 50 issues. baseurl/rest/api/2/search?jql=p...
I have an Asset that pulls in a list of supervisors for all employees. The filter works fine and on the customer portal the dropdown only contains the supervisor name. I would prefer that...
Is it possible for the requester/service desk customer to transition the status of their created ticket?
Does the 'Watch issue' option trigger the same notifications as it did for the ticket reporter? Given: Someone created an issue and I want to be updated on the ticket changes, if I select 'Watch iss...
Hi all, I'm currently creating a new form and want to add conditional sections. It becomes more clear with an example: - the first question has 4 answers (A, B, C, D) - based on answers B, C, D, m...
Hi, Currently able to pull reports for only one year, which is from 09/03/2022 to 08/03/2023 Need data for 2022 & 2021 Is it possible?
I've been told, that for comments (underneath an individual Issue/ticket) there is a separate process ??? Is this correct Any Advice always welcome. Thanks
I am using Jira service management cloud version. In every project, I have a unique custom field which has a common part in its name with all the other versions of the custom field. In my example, I ...
Hi, Need to change the priority in bulk, how to add it?
I'm using custom Cascading field in Jira Service Management request form in the Jira Portal. Is there any way or workaround of using the Cascading field informationto expand alternative fie...
how to rename existing issue type in jira for a project, when the existing issue type is also used by other projects issue screens. I just want to rename the issue type name used only to my project ...
Buenos días: Estamos trabajando en una versión trial de JSM. Una vez que se ha conseguido la versión de pago, ¿es necesario migrar a un nuevo site en la nube? Muchas gracias por adela...
Hi, For a few day now, i cant add Yopmail user in my cloud instance. I got the message " Email is blocked" I had Yopmail in the approved domain list, but it doesnt change any...
In add organization field i am getting all the organization value to choose but i don't want to view all the details. Is it possible to do
Dears, I have JSM and Jira software and I have three types of projects Service Software Business I want to ask about business project license count from which Jira app it is de...
We are currently working on applying a new policy and we want to implement it on Jira, and I need guidance on implementing it The policy is when any request is submitted directly, the ticket is sent...
Hi! I've been asked if in forms in Jira Service Management have a log so I can see all the changes a form had. Is there a way to get that info? Thanks
Hi, I have created my own portal groups and wanted to add some description for each of them. I have got three Portal Groups by the name of "An Enhancement Request", "A Service Request", and "An Incid...
Is there any reporting or anyway to determine which customers are actually accessing the customer portal of a Service Management project?
Hi, I am building a solution to use Assets for software asset management. My idea: Whenever a new software got approved in a Jira issue, the automation should create an object in Assets to up...
Hello all, I am using the following code in a structure formula column if (match(Labels;"*Good*"); "🟩 Good 🟩") what I am trying to do is figure out how to do the same kind of thing but for ite...
Hello, I would like to remove a custom issue type from a project's issue type scheme so that users no longer create this issue type. However I do not want to loose the existing issues with thi...
Seeing the following error when attempting to access audit logs for automation rules: "We could not load any audit items for this rule. Please reload and try again." Refreshing the page results ...
When the customer sends an email to our support email and we respond, the responses come in the form of a new ticket to the customer's email box. Is there a way for our replies to come as replies ...
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