'Watch issue' option

[Darko Andrijasevic]

Does the 'Watch issue' option trigger the same notifications as it did for the ticket reporter?

Given: Someone created an issue and I want to be updated on the ticket changes, if I select 'Watch issue' will I receive all changes on the ticket as the ticket reporter receives? 

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Darko Andrijasevic 

This depends on the notification scheme. If the watchers are included on the issue updated event, then yes. By default, watchers are included on most of the events:

[Darko Andrijasevic]

Wow. 

Many thanks! 

I will check with our Admin. 

[Dave Mathijs · Accepted solution]

Hi @Darko Andrijasevic 

Check your associated notifications scheme for the recipients of your events.

If Reporter and All Watchers are listed for the same Event, then yes.

[Dave Mathijs]

This concerns the JSM Notifications, not the customer notifications!

For the customer notifications, this is different.

[Darko Andrijasevic]

Thank you! Very helpful! 

Yes, it is internally! 

[John Funk · Accepted solution]

Hi Darko,

Probably, but you need to check the Notifications Scheme to see when the Watcher gets notified for that project. But typically the Watchers get notified more often than the Reporter does. 

[Darko Andrijasevic]

Many thanks! 

That is very helpful!