I am using the JIRA Excel Add-in to pull data from JIRA. I had a new request to pull by project type. Is there a JQL field that will allow me to pull all "JIRA Service Management" project...
Hello all, I'm migrating from JIRA Server to JIRA Cloud. I'm a heavy user of JIRA Assets, and I need to import objects from on-premise CSV files to the cloud instance daily. I've reached to the "gen...
I am creating a Custom Charts report but when selecting the issue field my Custom Field Checkbox does not populate. Is there another way to report on custom fields created that are checkboxes?
As the question says, we are looking for a way to disable the confirmation message after someone submits a ticket via the JSM widget. Is there a way to do this?
We are looking to embed the JSM widget into our website, but we do not need the "Contact Us" button on the page. Is there a way to disable or hide that?
Buen día, Requiero para validacion de informes, en un filtro o panel , registrar el numero de caso y solo el ultimo comentario realizado en la incidencia. Es posible realizar dicho filtro? Como se...
Hello, I am attempting to create a dashboard from Jira. We currently use Jira 8.20. Per the Jira schema available from Atlassian, I should be able to link the jira issue to Jira Project and thereaft...
I'm unable to get the burndown chart to work correctly, there is no burndown being tracked despite issues being completed. I've looked through countless resolutions on the community pages and made su...
...onsultancy and managed private and public cloud provider to mid-market financial services sector” business that has been in operation for more than 20 years. In 2020, driven largely by challenges of t...
Where does the data pull in from when using one of this fields in the Linked Jira Field section The information is outdated and I'm trying to update it.
Hello community, I have followed the guide provided for the math operations in object automation and i have a strange issue: I am using the below smart values and the math operator to calcu...
If a Jira Service Desk agent uses the create button within Jira the customer gets set up as "Agent raised this request via Jira". When we use the reply to customer the agent gets the email not the cu...
Dear community! How do you think, what happens to customers after domain verification? We have users with license with domain test.com and customers without licence also with domain test.com After...
Hello, Not sure if i did it right, but when i enter 2 worklogs in 1 ticket (example 1 hour last week and 1 hour current week) and if i just want to extract in a graph only sum on current worklog, it...
Our organization is going to be moving internal (ONLY) ticketing for all ITIL/ITSM related issues (Incident, Problem and Change) from JIRA to JSM. The resolution field is a common field out of ...
Hello, we are using the HubSpot CRM for Jira and users can send the request to a specific project which will be created in Jira and work fine even if the comments will be sent back to Hubspot....
I spent pretty much the entire day trying to get this to work, but the information I find is all over the place, and nothing seems to work. What I want to achieve is quite simple: - I have a cust...
Hi I have a service request withe approval. In thus issue type all user can create issue and after that need their managers approvement. I have information of user's managers in Active Direc...
Hi, I would like to import a csv with old cases made with another tool BEFORE the go-live. I have defined the agents but no customers (or reporters). Will JIRA accept this? So for examp...
Is there some way of automating setting the security level on a issue, based on the assignee. Based on my understanding (I'm fairly new still), one needs to set the security level manually, when assi...
Hello community Does anyone know when they will enable the attachment action for Jira Services Management forms?
Hi All, In a automation, I want to send a email to a technical team, when subtask are created. Basicly, a user open a ticket (Service Request) for an onboarding, a automation created 5 subtask...
We intend to move some of HRs processes into JSM, including the on-/offboarding. I would like to show my thought process of how i intend to do the implementation and was hoping for some feedback Th...
Hello everyone, I have a special question. My link of app jira service management is visible as https://test-guava.atlassian.net/ and i found section when as i got, i can rename my visi...
User | Count |
---|---|
25 | |
25 | |
16 | |
13 | |
9 | |
8 |
Subject | Author | Posted |
---|---|---|
an hour ago | ||
2 hours ago | ||
2 hours ago | ||
8 hours ago | ||
11 hours ago |