Hi Any thoughts on why the emails are not being created as a ticket? Email servers has been set up with a shared mailbox login and authentication is done via mirosoftOAuth Mail handler is set up f...
We use controlled forms (forms with protected and unprotected cells within a file). We wish to publish the form as a template so that users can copy it and edit only the unprotected cells befor...
hi, we are using Jira Assist and Slack. As an Agent, i see the Assist bot in Slack and my triage channel. When any changes made to a ticket, i get notified in both the Assist Bot and the triage chann...
My jira admin gave me all the permissions and still i can not create company managed project. Please help me with this issue, if you can send me a video or screenshots or directions how my admin can...
We have a case were custom roles are created for a JSM project and we wanted to know when a JSM license is required and how can we optimize it for change management.
Hello, First, I will explain the terms in Korean. - "합의" = "Agreement" - "필수항목" = "Requirement" There is a custom field named Agreement. When I first set up the description, I di...
Hey guys, So i created kanban board i added new columns and it does not appears in the board. How can i fix it?
Hi together, we are starting to use more and more Jira Service Management for Cloud. We are mostly using Azure for our services for now and would like to connect the asset management with ou...
I would like to grant access to knowledge base to anyone but this option is turned off so I cannot make it. To whom I should contact? It says I need to contact confluence admin. How can I contact? Th...
Team I want to set automation reply comment in JIRA Server environment . Pls guide the steps. Main purpose is to have , if some agent is OFF , JIRA should check, if not ...
Hi, everyone here. I have a question. I want to change the external resource icon It comes out when you click, I want to set the external resource icon to another icon. I request a solution to t...
Hello, I selected Confluence as my second product when signing up. And it changed to remove, so I presume I have Confluence. However, I cannot find Confluence or get into it. Please can anyone help w...
I need to remove Confluence from my account completely. If I delete Confluence from my account will it also delete the JSM Knowledge base that was created from JSM but now it part of Confluence?
I thought I had a handle on Jira Service Management from some testing awhile ago. This new release in the Cloud version has me totally lost as to where to start. I can't create a single ticket since ...
Hello, I have a scheduled automation running with a JQL search. I would like to find all tickets that have Custom-Date-Field = X business day from now. My long web search for a solution has no...
Hello, In on of our service projects, we have an automation rule to create an issue based on certain criteria. When we create the issue, we'd also like to set the issue's "Request type," and we've t...
When the customer sends an email to our support email and we respond, the responses come in the form of a new email to the customer's email box. Our customer would like our communications to co...
....WorkflowUIDispatcher!execute' (recoverable: true, token present: true) 2023-04-03 12:38:50,075-0300 https-openssl-nio-8444-exec-9 WARN user.name 758x532x1 hjsr0p 192.168.2.1 /secure/QuickCreateIssue!d...
Hello, Can I please get a suggestion on what automation rule can be set up to create new tickets if comment is added to a closed ticket? The initial issue is that when a customer sends email to cre...
Hi everyone, We created a custom report that displays the average for the 2 SLAs we have in place for the entire project, which is great. I'm looking to create a similar report that gen...
Boa tarde, Estou com problemas para habilitar notificação por e-mail nas solicitações de um projeto especifico, sendo que os outros estão funcionando corretamente. Alguém sabe quais as conf...
Hello Community, I am new to JIRA & trying to understand on what is the best way to approach this situation. We currently have an "Client On-boarding process" managed in Monday.com which has mu...
I am running into some problems with users not able to access my servicedesk. I have added them in the following locations: * JSM > Customers * JSM > People > Servicedesk Customers * Admi...
Hello , Everyone I have an issue with my jira service manager. When i create the request type i configure the layout of fields on formularie, but when save the configuration, on my customer portal t...
I followed the instruction to upload my profile picture https://id.atlassian.com/manage-profile/profile-and-visibility, but I could not upload the full picture, only a little side picuture shown in t...
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