Automation to update field changes on linked issues in a different project

Question

I am trying to figure out how to create an automation where:

1) There are two projects.

2) Project 1 holds the trigger issue. When the description field is updated on the trigger issue, then automation will update linked issue description as well.

3) The linked issues are in a different project.

The audit log is saying no actions as conditions didn't match. I have search for hours trying to figure it out.

Paula Cruickshank · Answer

Hi I have a similar problem but I already noted the scope of the rule was the issue. However I can't seem to change the scope, even to include other projects where I am the admin

Kalyan Sattaluri_iinm1n · Answer

Hello @Christina Evans

First, confirm that REL-1186 does have linked issues cause your audit log suggests it may not have any.

Second, unless you are writing a global rule, you dont need a "if Project = XYZ" check. Rules usually run in the scope of a project. So please confirm if its a global rule, else delete that step.

Third, if you need to update issues in different project, confirm that in the rule details section, you have included other project as in scope. Otherwise your rule will not be able to edit those issues.

Finally and most importantly, if you want to edit the linked issue's description, instead of "If check of linked issues" like you are doing, you need to replace that step with branch statement and choose linked issues in the dropdown so that automation runs against that set of issues.

Please confirm above (1 & 3) and edit rule to include branch statement and share if issue still exists. Hope it helps.