Requester can change status of his request

[Raymart Cruz]

Is it possible for the requester/service desk customer to transition the status of their created ticket?

[sekhar reddy · Accepted solution]

Hi @Raymart Cruz 

Yes, it is possible to transition the issue from the portal side. Please contact your Jira admin and ask him to enable "Show transition in the customer portal" option.

[Raymart Cruz]

How can I add issue resolution? I can't find Cancel Request

[sekhar reddy]

Hi @Raymart Cruz 

Jira admin can add the new resolutions in the Issues section, please contact your Jira admin and ask to add "Cancel Request" resolution.