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Requester can change status of his request

Raymart Cruz
Raymart Cruz March 8, 2023

Is it possible for the requester/service desk customer to transition the status of their created ticket?

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sekhar reddy
sekhar reddy
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March 8, 2023

Hi @Raymart Cruz 

Yes, it is possible to transition the issue from the portal side. Please contact your Jira admin and ask him to enable "Show transition in the customer portal" option.

Portal.PNGportal2.PNG

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Raymart Cruz
Raymart Cruz March 8, 2023

How can I add issue resolution? I can't find Cancel RequestScreen Shot 2023-03-09 at 7.48.41 AM.png

Screen Shot 2023-03-09 at 7.47.22 AM.png

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sekhar reddy
sekhar reddy
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March 8, 2023

Hi @Raymart Cruz 

Jira admin can add the new resolutions in the Issues section, please contact your Jira admin and ask to add "Cancel Request" resolution.

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