When the customer sends an email to our support email and we respond, the responses come in the form of a new ticket to the customer's email box.Is there a way for our replies to come as replies to the customer's original email?
Hi @David Scherer
I did this research recently, and the only way currently would be using an add-on like this one
https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview
Also there is a suggestion to vote and watch
https://jira.atlassian.com/browse/JSDCLOUD-2044
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