Audit Log Error, how to troubleshoot?

[Marium Irfan]

Seeing the following error when attempting to access audit logs for automation rules: "We could not load any audit items for this rule. Please reload and try again." Refreshing the page results in the same error.

[Joseph Chung Yin]

@Marium Irfan -

Welcome to the community.  You should follow the warning message and try to access the logs again since the audit logs loading/management is controlled by the CLOUD env.

It is my general understanding in the Cloud env - Note that audit log entries are stored for 90 days; entries older than this are removed from the log and can't be recovered.

If your issue continues, then I would recommend that you to reach out to Atlassian Support (https://support.atlassian.com) for further assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.