Community resources
Community resources
Community resources
Jira Service Management
-
Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
-
We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
-
Update: The date has been moved from November 20, to December 4, see you then! Hi Community! We are back again with another AMA session, this time with Senior Product Manager @Makarand...
-
Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
-
Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
-
📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
-
Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
-
We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
-
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
-
Hello, We have a request for JSM project with portal access. We are looking for a way to update single select custom field which is not in the related JSM request form based on the value selected f...
-
Hello, I need an additional tool for tracking tickets in our space. Specifically, we need to be able to create an alert system for tickets with due dates (start and/or end). Our space is used exten...
-
I have a check in the comment, that it can't be empty. But I want it to chek the public comment. Is there a possibility?
-
Is there audit logs where I can check who delete or edit the comment or attachment? History tab does not capture the add, edit and delete of comment and attachement
- Question
- attachement
- audit-log
- cloud
- comment
- edit
- +2 more tags...
-
I have 2 automation rules for e-mails: 1. update issue, when adding a public comment an email is sent to customer 2 closure issue, when an issue is closed a closure email is sent to customer. ...
-
I'm using a rule to email out the results of a filter. In the filter, the Created date for a ticket is shown as "Nov 16, 2025, 10:47 PM". The time in our local time zone (Pacific) when th...
-
Hello everyone, I have a radio-button custom field with the options A, B, C, and D. I would like to hide a workflow transition when the field’s value is either B or D. Could anyone advise me on how...
-
Hi, despite not having set up two-step verification, a user can no longer access our jira service management. How can I eliminate this check during login?
-
Hi, we want to move the communications for one of our projects from regular email threads into Jira ServiceDesk. Right now, we just want to add our servicedesk email to the recipient group so that w...
-
Hi We are exploring Assets Data Manager. We would get data via a connector from another Cloud application. Do we still need that local server?
-
Hi, I would like to create a single automation with the purpose of setting the issue security level based on the selected option of a single-choice field in the JSM issue. (Each of the...
-
I created a new email address voys@ and want to add a request type to it. But the only one I can add is the "default" emailed request. I have a company based project (Cloud version)
-
...bsp; "enabled": true }, "onCallParticipants": [] }, "took": 0.018, "requestId": "1fd...b6" }
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
1. 타임테이블(요청일자, 완료희망날짜, 실제 완료 일자) 등을 확인할 수 있도록 할 수 없는지 2. 신규로 추가된 외부 사용자는 기존 SR 이력을 보려면 요청참가자에 추가해야 확인가능한지? 다른 방법이 있는지? 3. 진행중인 상황에 대한 업데이트를 할 수 없는지? 현재는 [이 이슈 해결] 기능만 가능한것으로 확인됨.
-
We are making some workflow changes in Jira, so we want to stop the Teams integration notifications to all users in Jira. Could you please help us stop the Teams integration notifications for all us...
-
Post Content Context: We are using Jira Service Management (JSM) and have created multiple Robo Agents for different purposes: Sales Department Agent IT Department Agent Company-wide Agent Ea...
-
The Jira mail handlers is not working starting from 14 Nov. Originally it is working normally, now, starting from 14 Nov, even there are new coming email in the gmail inbox, the work item is not crea...
-
How do I remove the "Uassigned Types" from the drop down of the workflow settings? I only want the workflow to operate for Task, Bug, or Story.
-
Hi there, I created a space of JSM and attempted to enable the knowledge base. So, an error message is displayed and I cannot enable it. (Moreover, the error message is vague, and I can't figure o...
-
I am trying to move away from personal user API tokens and onto Service Account tokens for automated tasks we run outside of JIRA. The scopes I see in the Service Account section all seem to be for t...
-
Hello I'm trying to change this message on our Help Center welcome page in the portal. I'm not an admin for the company but I'm an admin in CSD. How do I remove this message?
-
Hello Team, I am thinking to change my Time field format to show Hrs and Mins please help me. currently my field is showing like 0.92 Hrs this is bit confusion to Client
-
I try to import issues by JSON and always get this error: Cannot create custom field [CS: Company] because its type [com.atlassian.jira.plugin.system.customfieldtypes:assetobject] is not recognize...
-
Hi, We are in the early stages of setting up our environment, and one feature we were particularly excited about is the Microsoft Teams integration. Unfortunately, it doesn’t seem to be working as w...
-
When you have an open issue at Atlassian Support, but you need time to investigate something or you will not be able to answer due to holidays, you can ask the operator to freeze your ticket.  ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 5 | |
| 4 | |
| 3 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| July 11, 2025 4:42 AM PDT |