Community resources
Community resources
Community resources
Jira Service Management
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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Building on last month’s release momentum, we are excited to announce a major enhancement to Service Collection beginning to roll out Assets to Standard plans which includes 5,000 objects a month at ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly s...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hey All, Super new to customizing Jira and looking for some assistance on create a better JSD for our users. Currently our setup is very basic, theres a summary and description and users can...
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Working on implementing Assets. I created a test schema based on Atlassian's ITSM template, performed a scan on one device (a Windows server), and imported into Assets. The Schema Tree displays the ...
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Currently using Jira Service Management on Prem (Datacenter) 10.3.5. We had a project that was converted from Business to Service. After that project was converted the Request Type was no longer...
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Olá pessoal, Gostaria de uma ajuda para fazer uma automação que copie o conteúdo do campo Organização para um campo personalizado assim que o Ticket é criado. Isso no Jira Ser...
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Hi all, We currently use Oomnitza as our main CMDB and have the connector into Jira that allows for some useful functionality. This works fine, but we want to look at importing all of our asse...
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Dear Community, I've a requirement in the JSM: When the Time of request (Change Associate Properties) As soon as we entered any name or email in the request form .. Can we have any fea...
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Hello, I’m looking for advice on how to report on a metric I’ve been asked to produce: “Tickets Resolved Monthly by Resolver Group, split by Incidents and Requests.” The stakeholder wants to see th...
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Here's the background - we have a user account set up in our organisation with an API Token associated to it. We've used this API token throughout our JSM (as well other apps) app, however we are now...
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I’m using Jira Service Management to run a customer portal based on forms and approval workflows. Until recently, everything worked normally — when a new user registered through the portal link and c...
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We are using Jira Cloud Software projects and recently noticed that the Linked Work Items view in the issue screen has changed. Previously, linked issues were displayed grouped by link type (for exa...
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I have JSM integration for alerts and tickets configured. When an alert with certain priority is acknowledged, a ticket is created in an unassigned state. I would like to get the ticket assigned to t...
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We are experiencing an access issue related to the Okta domain configuration. Our current access is associated with the Echostar domain. However, the Jira ticket is linked to a Dish domain (dish.okt...
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Hello, I'm looking to see if there's some method for Jira Assets to automatically grab updated files from a location, and import them. The best case for me would be to use a network folder t...
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We have this scenario: There are some portal group and request forms. I´d like to know If there is a way to create form with some fields. After create a ticket based on this form it will be ...
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I'm new here and I need more clarity of what actually going, the purpose and how I will benefit from this apps?
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I'm not able to logon to the Opsgenie and getting "Your account is suspended" msg. Tried to reset the pwd via the "Forgot your password?" option but didn't receive any email. I didn't find yet who i...
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Is it possible for the system to delete tickets,and if so how do i locate them again?
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Terraform Provider version: atlassian/atlassian-operations 2.0.3 Affected resources: atlassian-operations_alert_policy atlassian-operations_notification_policy Description: When running terraf...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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How can I let the customers transition work items in Customer Service Space? I can see the option in "Service Desk Space" but not in "Customer Service Space", I tried assigning myself "Ad...
- Question
- cloud
- customer-service-management
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Hi Team, We are trying to bi-integrate Jira Service management with Tally ERP 9. So how can achieve this? Please let me know. Thank you, Regards Maruthi
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Can someone please explain the necessary steps to get only P1 (Critical) push notifications that are sent to the Jira Android app to bypass Android's DnD (Do Not Disturb) mode, which my Sleep Mo...
- Question
- alerts
- cloud
- dnd
- do-not-disturb
- jsm
- +5 more tags...
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Hi everyone, I’m trying to configure a weekend on-call schedule in Jira Service Management (Operations) for a team split across two timezones (3 members in UTC-7 and 1 member in UTC-6). The Goal: T...
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We use Service Management and utilise Organisations as external Companies. There are some scenarios where I want to be able to have a note pop up to a service desk agent that warns them of some si...
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I want to delete Asset objects that fit certain criteria. One of them is they should not be used on Jira work items. I have not found a way to filter them or use Advanced AQL to make sure they are n...
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| yesterday | ||
| May 29, 2025 11:41 AM PDT | ||
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