Community resources
Community resources
Jira Service Management
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Hi Community! We are back again with another AMA session, this time with Senior Product Manager @Makarand Gomashe and Product Manager @Samruddhi Zagade We are inviting you to ask u...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We were using local logins for Atlassian for both Portal and Jira Service Desk users. We are trying Atlassian guard and have set it up for Jira Service Desk Technicians. 1. In order for the u...
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Hello Community, i have a question. we - by mistake - did a copy of data to our JSM sandbox. is there are way to revert the data to the version it was before? Thanks, Ariel.
- Question
- cloud
- jira
- jira-service-desk
- jsm
- sandbox
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...ublic": true) so the customer can view it in the portal. This triggers the “Public comment added” event, which sends a second, unwanted notification to the customer. We cannot disable the global “N...
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I made an automation in JSM to create a Confluence page when an issue is created. In the required element "Enter page title", I entered {{issue.key}}, assuming I would have a unique page for eac...
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Hi all, Not sure if there even is a solution to this, but we have several automations that need to call the Jira API. This results in us storing our API key in each automation. We do utilize the 'h...
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Hello Jira Enthusiasts, I Have Added a Field using Cascade e.g. Helpdesk and child's (Software, Hardware, Email), Now I have to add more options under Child e.g. Helpdesk-Software-Adobe-Install...
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we did created a group to receive certain of alerts to be received from GCP. As part of report submission, we are manually checking the MTTA and MMTR counts through analytics section. Our re...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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[Onboarding Checklist Problem] I've completed ID verification, I uploaded my passport and face photo, after that, I waited for so long...an half day...it shows "Pending verification. The typical wai...
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An automation rule is creating a task link to a parent. How to make automatically the field "Team" by heritage from the Parent field "Team"
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Anonymised
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Could this feature be made available for standard users, as our internal team is requesting a separate Help Center but upgrading to Premium is still too expensive?
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Dear Jira team, We use a self-managed Twilio number which we have added manually for Opsgenie Call routing integration. As we are planning to migrate from Opsgenie to Jira Service Managemen...
- Question
- jira-service-management
- opsgenie
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In our org,the users in project level getting all jira notifications,so we want to stop to them.please let me know the process to stop notifications.
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Slowness in JIRA which started 27-10-2025. Please check https://defencehealthlimited.atlassian.net/ as our whole team is experiencing slowness on JIRA. It take more than 30seconds to 1min to load a ...
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Why does my Forge Rovo “Jira Issue Analyst” agent fail to detect the project key and work item durin
Hello everyone. I’ve been following the official Forge Rovo guide and videos here: https://developer.atlassian.com/platform/forge/build-a-jira-issue-analyst-rovo-agent/ I carefully fol...
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Title How to automatically link multiple asset objects to an employee attribute during Assets import? Body I am working with two schemas in Jira Service Management Assets: Employee List schema ...
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que me recomiendan creo que sacrificaremos, dashboard por campos, lo que ocurre es que en jira service managment, puedo crear campos por cada solicitud , pero me llenare de campos y puedo crear campo...
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How to Display a Read-Only Custom Field ("Customer-facing Status") on the Customer Portal After Requ
Hi everyone, I'm building a workflow in Jira Service Management (Team-managed project) and I’d like to ask for advice on how to manage status visibility between internal users and customers. Backgr...
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We have Customer Satisfaction enabled and we have Done in our Workflow but no surveys are being sent out to customers. Help!
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Is there a log to show the outbound emails or notifications generated by Jira? I have two users that do not receive notifications when we send them a task where as everyone else does. (Jira Data Cen...
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Hello all, I am the admin for our site. One of our directors has questions on setup\features\plans etc. Do we have an account rep I could put them in contact with? Thank you!
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"Suddenly, we weren’t just reacting. We were optimizing." - Chris Green, StarCompliance Chris Green isn’t just an operations leader. He’s a bass-playing, g...
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When an automation has a trigger condition and the condition isn't met, does that automation count towards the monthly limit? Some sources I've found say that the automation only counts when t...
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Hello Everyone, Is there a way, we can use Custom UI forge Apps for CSM Project. I tried to create Custom UI Forge App to show up CRM values, I met with an error "Project data is inconsist...
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We are new to JSM (Go live on Nov 10, 2025) and are trying to figure out the best practice for testing after going live. We have the Premium subscription for JSM and Guard, Using Entra ID for P...
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