Community resources
Community resources
Community resources
Jira Service Management
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, i was able to use the board options, but for some reason they are not showing for me anymore. With this message instead;
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I need to talk to a salesperson before making this migration away from OpsGenie. On their sales site, the soonest I can talk with anyone is next week. Business doesn't move this slowly. Is there a wa...
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Join the last webinar in our AI-powered service management series on May 13! This is your last chance to win the AI-powered ITSM Pro kudos badge! In order to win, please comment on this Community ...
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Hello! When i set ukrainian language in the space settings, the text "Contact us about" on the customer portal changes to awkward "Зверніться до нас із приводу такого:", which sounds wrong. It ...
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I have a rule which will automatically comment on tickets opened to inform the people that we received their ticket, except for specific types of requests, of which I am using Request Type and Issue ...
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We are currently unable to generate customer survey reports using the Customer Satisfaction (CSAT) app from Candylio The issue has been occurring for the past 3 weeks and affects multiple users, inc...
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Description: In JSM Cloud, the "Services" schema in Assets is locked and read-only. This creates a significant "feature trade-off" for IT teams. The Problem: Limited Taxonomy: We are restricted t...
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Hello Team, Under the XYZ organizational setup, there are different Jira sites for different teams, as we are on the Cloud Enterprise plan. We have created a new Dev Jira site with a 10-user tier p...
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Hello Dear Jira team! I need trial license for lab for 2two hours
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I am trying to set up a space where external non Jira users can access the content. I'm coming up against a few issues. If I set the space up as anonymous view only, it still allows the user to see ...
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I am unable to access JIRA & atlassian https://expediagroup.atlassian.net/servicedesk/customer/portal/83/group/286?groupId=286&isEligibleForUserSurvey=true
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Are there any certifications that are free and available online that I can take? Thank you.
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Hello, I hope you're all doing well. I'm working on a project to automate account creation in Jira. I have a Jira Service Management space where a ticket is created and an Excel file must be attache...
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This is an external user whose account has been deactivated. I would like to reactivate this user. What I have tried so far: - Deleted the user - Re-added the user - The status remains deactivated...
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Hi, I would like to show my workflow in a kanban board in Jira Service Management. Is there a way to do this? Hope you guys can help me
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I am working with Jira Data Manager / Assets and need to associate more than one Application to a single logical record (for example, a service, component, or capability). I attempted to store multip...
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I'm new to JSM so this might be a simple configuration question. In JSM we have a queue containing All unassigned issues. Our agents will click on an issue to open it in the Issue detail view. From ...
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Good morning, I'm facing a problem with an automation of mine. Currently we have two projects. First is our IT Project, second is a Kanban Project. Right now we have a special service reques...
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I have two service desk projects in Jira Service Management. I added two different customers and assigned each to a different organization. However, when one customer raises a request, they can see b...
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Hi everyone, I’m working in Jira Service Management (JSM) with Assets and looking for guidance on building a filtered application picklist in a portal form. I have an Assets object type called “App...
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...ny clearer failure message, and the email is not delivered. Is there a known issue with using issue transitions to send customized emails? I've attached 4 screenshots - 2 showing true success based o...
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I am currently looking to move my incident management over to a JSM Incident project w/ slack so that we can create new slack channels for each incident from the incident ticket. But upon creation a...
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Hello Team, We would like to request a change in the form layout and field design for better clarity and user experience. Currently, the field descriptions (helper text) are displayed below ...
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I am writing on behalf of a user who is experiencing massive and persistent issues while using our JSM Cloud instance. The errors appear to be exclusively affecting this single user. Neither I (as a ...
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Description: I have a workflow where an Approver Group field is automatically populated (via automation) with a specific group when an issue reaches a certain stage. Requirement: Only users who be...
- Question
- access
- approval
- approver
- automation
- cloud
- +6 more tags...
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