Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
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- jira-service-management
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
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- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi Team, I need to configure a hyperlink in the JSM form so that when users click on the link, the referenced document will automatically download. I have attached a screenshot for your reference. ...
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I found the following documentation regarding allowlists in Jira Service Management: https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-allowlist/ Currently, allowlists ...
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I am integrating the Jira Service Management embedded widget in a React application using the standard embed script: Is there any supported way to: Open the widget by default Render it inl...
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How to calculate cumulative time spent in a specific status (e.g. “Pending”) using Jira Service Mana
Hi Community, I am looking for a native Jira Service Management (Cloud) solution, using Automation only (no plugins), to calculate how long an issue stays in a specific status — cumulatively. ...
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Hi team, We are trying integrate JSM on-call with BMC Helix via APIs. We have added APIs to JSM-On call from Operations > Team > Integration > Add Integration > API. While test...
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Hi everyone, Our company recently changed its email domain, and my Jira account is still linked to my old email address. I am unable to log in or update my email because Jira sends the verification...
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Hi, Could help please? Requirement: using forms Text field to add participants for JSM request. Solution: using automation rule, get the email address from forms Text field, then using "send web re...
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Hi, I’m currently developing a solution that brings data from Intune into Data Manager, and the Data Manager objects have been successfully imported into an Assets schema. I’m now considering how a...
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I tried creating a Rovo agent to use in customer portal. I used Rovo to create this agent called "Fixed response bot". The scenario contains this: You are an agent designed to respond to a s...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi, We've been trying to contact Atlassian support here - https://support.atlassian.com/contact/#/ Here's the message we keep getting: Thanks, we received your request a...
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Hello, I am looking to see if it's possible to enrich data upon import into Assets from a .csv. For example, if I have a .csv with a column "Name" and two attributes on an objects in Assets...
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Can I do SCIM provisioning from 2 different azure AD tenants to the same atlassian organization?
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Hi all, I'm needing assistance to know if this is possible or not! We would like to allow our employees to email the Service Desk with their personal emails in the event they are locked out o...
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Hi everyone, we'd like to manage the booking of a company vehicle and, more importantly, its availability using JSM. Any suggestions? We've currently created the request form and workflow, but we...
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Hi, we use 2 approval fields (one is a single-user picker and one is a group picker custom field). Is it possible to make JSM consider both fields for triggering the approval step (=demanding...
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Hi I want to restore removed user from Atlassian. when I seach the user in teams and view profile. it says "Looks like we’re off the beaten track We landed here for a user that does not exis...
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As far as we can see, there is currently no dedicated app or native connector available to integrate Jira with ManageEngine Vulnerability Manager Plus. How are others solving this integration, partic...
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Hello everyone, We are using JSM v10.3.8 Datacenter. When an agent writes a comment under a ticket, the assignee receives the following notification email: Hello, your ticket has b...
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...hange, but I cannot find this setting! GlobalCustomerAccessSettings{globalCustomerAccessPermission=PUBLIC, anonymousAccessEnabled=true, recaptchaForAnonymousDisabled=false}G...
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Hello I am trying do something like: versions = version1, version2, version3, version4, version5; for version in versions: if version = requiredVersion1 update status;  ...
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When adding a custom domain to jira service management i am presented with the option to apply to "App" or "Help Center". I cannot figure out the difference between the two. If I want all...
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During the migration process, we missed selecting the retain option for several issue types, which resulted in the description field being lost in the destination project. Now, when I try to restore ...
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Hello, the client will need to include JSM Assets, however this tool is not included in the quote, as the client will need to subscribe to JSM Assets directly through the Atlassian Administration/Bil...
Related collections
Atlassian Community Events
| User | Count |
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| 35 | |
| 14 | |
| 12 | |
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| 4 |
| Subject | Author | Posted |
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| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST |