Community resources
Community resources
Community resources
Jira Service Management
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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The rule should run on the first day of every month and check each asset schema to see which attributes (that we define in advance) are empty, and then generate a list of those empty attributes. ...
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Hi, I have two confluence spaces, one external and the other one internal. I have created a page on the internal one that later would be moved to the external page so the customers can see the page,...
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I am using the import function with csv with a mapping table: Mapping table identifier: CI Name Data source field needs updating: Cleaning Date 2 item in the mapping table Say in t...
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Hi, I have one question - how to make visible this Due Date: Here in issue details: Where I can find configuration for this? Thank you Community for your help! BR, Damia...
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How do we stop multiple emails from a customer all ending up on one ticket instead of a separate tic
We have a customer who on some days sends a number of emails for separate jobs and instead of opening a separate ticket for each email, JSM is opening one ticket and adding all the work requests from...
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I created Project #1. It uses issue type "Domain" and has a SLA named "Renewal SLA". It starts at "New" and stops at "Closed" or "Renewal". In its automation rules I can read the SLA value using {{is...
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We're trying to troubleshoot a recent change in behavior for a Jira Service Management queue, and wondering if this is behind the change: We’re removing the default text renderer ROLLING OUT...
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Hello everyone, I am trying to filter my list of assets that show up for a asset custom filed based on the request type that is selected. I have a value on each of my assets called "RequestType" an...
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You see all my permission, even though my manger have given the edit view permissions I cannot edit them. Syed Jehangir
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We still have access to Legacy Automation in our Jira instance, but can not change the default user to 'Automation for Jira' as that user does not appear anymore. We have several spaces where t...
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We are looking to use Jira's Service Managment Change Management module to track new requests as we move to using Epic's electronic health record. I am looking to see if anyone is currently doi...
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I always found very useful that Resolved Sub-Tasks showed with a strike-through in my queue of parent tasks. This morning, it simply stopped doing that. In the image attached, the sub-tasks (hig...
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We have linked a Confluence knowledge base to our Jira Service Management portal. When a user clicks on an article from the portal, they are redirected to the Confluence page with a ?source=search ...
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Hi Atlassian Support, We are on the free plan, but our site appears to be incorrectly flagged as having a billing issue. We are unable to create a Jira Service Management project and receive the er...
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Hi everyone, I’m looking for a way to surface 'Activity' or 'History' logs on a parent record when a child record's reference is updated. The Setup: Schema A (Employees): The parent record. S...
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Hi Everyone, I’m looking for a way to manage or account for PTO (Paid Time Off) within Jira, specifically without using any third-party or marketplace apps. The goal is to handle scenarios like appr...
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I am using this https://<domain>/rest/api/2/issue endpoint to automate creation of some scheduled tasks which was working fine for months now but all of a sudden i can see this automation faili...
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I am using this https://<domain>/rest/api/2/issue endpoint to automate creation of some scheduled tasks which was working fine for months now but all of a sudden i can see this automation faili...
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This Change cannot be completed because one or more linked Tasks are still open. Please complete all linked Tasks before closing this Change. I need help to solve this issue either through automation...
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Hi Jira Community, I'm looking for some help regarding card customization on a Jira Software Kanban board. Background: I have two boards on the same Jira instance: 1. Board A — a Jira Software (S...
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Hi, I was trying to add a test account (for the meantime) to an existing space using the space role I just created. My intention is to limit the view of that new user to that space only, limiting ...
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Hi everyone, I’m building a Forge app for Jira Service Management and ran into a confusing issue around customer provisioning. Our use case: We sync users from an external system (PartnerProfile)...
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An agent cannot logon to my cloud JSD with correct username/password. He is forced to authentcate with 2FA, although it is not active in his profile. The user is also a member of another JSD cloud te...
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Hi Team, We tried creating incident using incident rule and email alert integration. We are facing the following issues. 1. Unable to parse and choose from email subject line. I...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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After migration from OpsGenie to JSM Operations, all email integrations migrated over with the existing "opsgenie.net" domain. My question is will this domain stay around even after our OpsGeni...
- Question
- cloud
- opsgenie
- opsgenie-cloud
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 30m ago | ||
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST | ||
| February 17, 2025 1:01 AM PST |