Community resources
Community resources
Community resources
Jira Service Management
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, I have a quick question regarding password management solutions for our service desk. We are currently exploring options and I wanted to ask which password managers integrate best with Jira Serv...
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AI for service webinar challenge extended! Next up: How IT Ops teams resolve issues faster with Rovo
Hi Atlassian Community, and Happy 2026! Following the success of our AI-powered service management webinar series, we are starting the year off strong by extending the series to include 3 new webinar...
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Hi, I am facing an issue with the missing JSM ticket number generation. I noticed that the ticket number jump and one of the ticket can be find no where. How is this happen and is way we ...
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Every time I add a custom field that is on the Request form tab of a request type, to the Work item view tab, it removes it from the Request form. How do I add custom fields to both the Requ...
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Hi, for example, if I have a Word document with an image in it and I want to copy all the text with the images and paste it into the comments or a ticket description, the image doesn't come with it. ...
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Hi Team, I read the migration docs, but I have a confusion: in the pricing plan for JSM, I can see that the price for a new phone number is 10$. In other docs I see that the phone numbers should be ...
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Hi Jira Community. We are deploying our Jira instance via Helm internally (DC version) We had previously our service hosted externally but have moved it in-hause to assess for the Cloud mig...
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I am using Jira Service Management Cloud and often need to type text with colons, brackets, or parentheses in comments and descriptions. Currently, the editor automatically converts certain colon pat...
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Hello Team, I wanted to undertand while running the API, getting this error "405 Method Not Allowed.Use of the request method is not allowed on the resource." I need to understand that&...
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Hi Atlassian, I have created a Offboarding form which I have column: Working sites where the employee work in different sites. When they choose the site while submitting the form I want the ma...
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Hi, What is the best way to prevent a work item from being assigned if in a certain column. Ex.... Work Item is assigned to Tom in the developer column, but Tom forgets to move the s...
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I have a space in my Jira Service Management when a ticket is open the other members of the organization in the space not all users are able to see the all the tickets. There isn't a single user that...
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I'm with Texas A&M University - San Antonio and we use Jira Service Management (JSM) cloud premium. My research indicates that JSM cloud premium is neither FedRAMP nor TX-RAMP compliant, an...
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Is there a way to see who assigned a ticket to me?
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We are a company that has approximately 800 clients and 150 employees, and the current project setup is based on Jira Cloud. We work on implementing software for our clients. The goal is to streamlin...
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I want to track the hardware systems that my company produces as products and assign ownership to both internal and external parties. Each product is uniquely identified by a serial number. I curr...
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I manage a Jira Service Desk (team-managed) space and, until Friday, my workflow for most of the Request Types was working perfectly. I have a Approval status, where the Agent was supposed to choose...
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We are using asset to import from Entra and I have a custom field that is an asset object and you can search by phone number. Unfortunately we do not have a universal way all phone numbers are being ...
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I want to remove an account will any tickets they created be lost
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We have a daily alert called "endpoint certificate" but we want notification generated by this alert on weekly once basis. How we can achieve this one? we tried the delay and suppress in notification...
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- cloud
- opsgenie
- opsgenie-cloud
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Hello Atlassian Community! I need help with Automation. Here's a scenario - user provides data in a comment in this format: { "customfield_XXXXX": ["value 1", "value 2", "value 3"], "cus...
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Hi there, I currently have Jira and Confluence products on the Free plan, and I would like to remove these products completely from my organization. However, I don’t see any option to deac...
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I am using Jira Service Management as a helpdesk with email channel enabled. Currently, when agents reply to customers using “Reply to customer / Public comment”, the outgoing emails always include ...
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Wanting to implement the JSM widget on our site so clients can access the KB directly, but this causes a security alarm as the iframe.js script is being parsed/inserted via the `document.write` call....
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We have a service email account that customers use to submit ticket requests. A customer recently did this and now we are getting flooded with Account Verification emails to the service account...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |