Community resources
Community resources
Community resources
Jira Service Management
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Hi, Atlassian Community! 👋 If you've ever wondered why your AI features aren't quite hitting the mark or why draft replies miss the mark, the answer is almost always the same: it's not the AI. It'...
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Hey everyone! We are inviting a select group of Premium and Enterprise customers to shape the future of analytics in JSM. We understand customers often face data-analysis challenges such as: ...
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In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
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📢 Update — July 31, 2026 The rollout dates mentioned in this article for existing customers have changed. Due to some unforeseen issues and bug resolutions, the phased rollout will now begin on ...
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Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
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Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
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Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
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We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hi All, I have a concern regarding accessing Asset objects. I have created an Asset Schema and a couple of Object types in it. I have not configured any role in Schema or the Object t...
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...s worth stealing. Understand the problem before you build for it. “Rome wasn’t built in a day, and that’s true for technology as well,” he says. “Whenever you’re building anything technology f...
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Hi fellow Atlassians via the Admin sections i'm encountering often 'Customer Service Management' as part of the Service collection. (which we've been moved to a brief while ago) W...
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We need understand regarding the email domain allowlisting/whitelisting behavior in Jira Service Management (JSM). We have configured and whitelisted an entire email domain in our JSM project with t...
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We are facing this weird issue of the internal comments being sent out as Reply to customer.
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi Team, We had an internal notification setup for our team so that an email gets send out when a new work item is created by end user. But today all of the sudden, it stops showing up. Is there an...
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HOW to Enable Smart Commits?
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Hi All, I have configured Incoming Call Routing in Jira Service Management with an auto attendant: Key 1 → report a critical incident (should create a P1 alert) Key 2 → general inquiries (should c...
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We are assessing the Microsoft Entra ID integration available in Jira Cloud Automation. For built-in Entra actions, authorisation creates the Atlassian-A4J Enterprise Application and requests permis...
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Hi all, We are seeing duplicate requests in JSM Cloud when multiple users are included in the same email thread. Scenario An internal user sends an email to our support address with several coll...
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Hi Team, My Jira account is currently locked, and I’m unable to access Jira. Could you please help unlock my account at the earliest, as I have some important work that needs to be completed? Thank...
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Hello everyone, I’m currently trying to import Jira users using Data Manager, but the users’ email addresses are not being resolved correctly. I’ve already opened a ticket with Atlassian Support, b...
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I think we have counted at least like 30 different phone numbers (I feel pretty confident there are more!) that OpsGenie uses when enacting its notifications protocols. We are finding that a lot o...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I'm feeling extremely stuck. I just tried to login to my Jira account for the first time in a while and realized I don't have admin permissions on my site. I'm the only user on the site and own the d...
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I own lleyam.atlassian.net and need to recover administrative access to that existing site. I can authenticate successfully to my Atlassian account, but it reports that my account does not have acc...
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I'm trying to require agents define the "Requested For" user which is not required for customers on the portal unless they select they are submitting for another user. I've looked through the forum...
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I have a user whose 2FA never arrives via email. As a result, they are unable to login to Atlassian products. Their email was recently reconfigured by IT, but the address is the same as what ...
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Adding a new vendor may seem simple, but there are usually several steps involved—collecting information, checking for existing records, getting approval, and creating or updating the vendor record. ...
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Hi, I have added Security Level to Screen and Field Configuration but am unable to view on the ticket. This happens to be an issue on Incident work type in my case where as I am able to see the same ...
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Are there any plans to make the asset CMDB data available via Data Share?
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Hi, thank you for the demo. I have a few questions about our specific scenario. First, we have 3 separate Atlassian instances,one with JSM Premium and two free Jira Software instances. Wha...
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My company uses Jira and JSM (cloud based). Currently people in the company can raise a ticket in JSM to ask something to be changed by our Salesforce Admins. Through "magic" (automations...
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In one of jsm project organization fields are getting populated on the basis of reporter email address. Same organization field not working for other jsm project. There is no.project automation...
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Buen día,Actualmente facturamos mensualmente dos productos: Jira (Standard, 12/12 usuarios) y Service Collection (Standard, 19/19 usuarios), por un total combinado de USD 558.60 al mes. Sin embargo,...
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I need help transitioning an org admin role from an employee who has left the organization. How can this be done?
Related collections
Atlassian Community Events
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| July 29, 2026 7:47 AM PDT | ||
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