Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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UPDATE: We've wrapped up our Ask Me Anything for Automation and Playbooks! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like t...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I lost my entire instance today and was given some Product Discovery. I was given back my original licenses and told to wait 24 hours. I got no answer or reason for why this happened.&nbs...
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I have a team of people responsible for general client questions and complaints (Team A). Sometimes this team will be on the phone or video chat with the client and find the client needs to work with...
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We have JSM data center version 11.1.1 Are boards an included feature? If not, do y'all anticipate that in an upcoming release?
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In Url field only company domain to be accepts,should restricted other domain.please let me know the steps to change.
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Hi everyone, We’re excited to share that we’re building AI-Assisted Smart Routing in Jira Service Management and want to hear your thoughts on making this feature powerful and useful for your ...
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Hi, I would like to create a new Request Type that reflects the request source, such as Slack or Microsoft Teams. In the issue list view, there is a “Request Type” column on the right-hand side. Fo...
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We have a global automation being set-up for a year. Suddenly it is not working. Checked the audit log that it did not execute starting from yesterday (05 Jan), even we have the work item match...
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i havent received my payment yet
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I need to know the best method for writing customer data from our CRM directly into our service management space.
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We have recently transitioned to Jira Premium. Some of our users are now reporting a loss of access to the Jira Customer Portal. Upon checking, their accounts still exist. Sending a new invite create...
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Canned Responses are no longer visible in individual Jira tickets. Did something change? And is there anything I can update to have it reappear back in each ticket?
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Product Jira Cloud Jira Software – REST / Agile APIs Description We are consuming Jira Cloud REST APIs to fetch stories for backend processing. We are seeing a mismatch between Jira UI behavior a...
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Hello, I am trying to migrate from Opsgenie to JSM/Operations for alert management, and I am encountering a problem. I have set up the integration, and I am able to automatically create alerts when...
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I have an email address from which all emails are being rejected, and I cannot determine why. In the process log, the email is displayed as rejected with the following details: Automatic reply email...
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Hi, Please advise best practices and recourses to migrate Atlassian analytics data from one jira site to another within a company.
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In project while checking the status provisioned tickets are not showing while other status like open,closed..etc showing. we have many tickets having status provisioned.
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Please let us know if it is possible to completely replace support@coronationtechnology.atlassian.net with support@ooe.com.ng for request creation and customer notifications, or if there is an altern...
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Please let us know if it is possible to completely replace support@coronationtechnology.atlassian.net with support@ooe.com.ng for request creation and customer notifications, or if there is an altern...
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I'm in multiple space of JSM. We have lots of automation migrated from old JSM projects. I used to be site admin (this role is no longer available in the new JSM environment) and was able to run and ...
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Hola gente, Tengo un problema con uno de mis sitios, donde el banner no ocupa toda la parte superior de la pantalla.. en mis otros sitios y espacios, la imagen se observa "extendida". Acá he probado...
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Is there a way to program the Jira Service Management widget with required fields such as URL, name, email?
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Hi all, I'm receiving a 403 error below when making a call to Jira Ops using a Jira service account. { "code": 40301, "message": "Accoun...
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I have a query that was handed to me, and I am looking for the query number assigned to it. I need to use it in a confluence page. Thanks
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We are creating a project in Jira Service Management using shared settings through the API. However, when the project is created via the API, default request types are appearing even though they do n...
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My OpsGenie account was temporarily suspended due to license shuffling. After the shuffling, our admin tried to unsuspend my account, but was unsuccessful. We then tried to just delete and ...
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- cloud
- opsgenie
- opsgenie-cloud
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Atlassian Community Events
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