Community resources
Community resources
Jira Service Management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I need to correct several values entered through a Jira request. These user errors occurred in drop down fields. Some of my fields can be changed in the agent view (see image), some cannot. Why would...
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Need to reset credentials to Policy Tech
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If I set up self-help documentation in my Customer Portal, how can I link to it from within my application without requiring an additional login and without making my help documentation public.
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Hi All! I need to write an automation rule where after adding a comment, if this comment has the value "Valor bruto:" or "Valor inicial:" or "Valor:", the value after the ":" is added to the...
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How can I hide the “Organizations” and “Approver groups” fields from the “More fields” section for A
I'm working on improving the agent experience in our Jira Service Management project. Currently, agents see too many fields under “More fields,” including “Organizations” and “Approver groups,” which...
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We have the Team Reports app in Jira, and overnight it stopped working. I really need this app. Can you help me fix it? I'm not a Jira admin. We have a company that provides support, so I'll forwa...
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Temos o app Team Reports no Jira, e da noite para o dia ele deixou de funcionar. Preciso muito deste app. Conseguem me orientar a como corrigir? Não sou admin do Jira. Temos uma empresa que presta...
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Hello! How are you? I need to provide a Jira API token to a user outside my organization so they can extract some data from the platform. This user is a client user of ours. I've already tried to ad...
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Hello Atlassian Community, We are unable to access data submitted via a Jira Service Management Form within a Jira Automation rule. The relevant Smart Values (both {{form.state...}} and {{issue.f...
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Hi Community, I'm currently working on refining user permissions within Jira Service Management and would like to restrict access to the Automation tab for agents. The goal is to ensure that only ad...
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I have an import configuration set up in Assets; and writing a scheduled automation to run the import but the API routing wants the import ID. Any pointers greatfully appreciat...
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Hi all. I need to edit/block a user on Jira, but I can't see them in the general Jira user screen or in the project people list. I can only see this user as a contact in open tickets. How can I fi...
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Jira used to have a keyboard shortcut “e” that allowed you to edit the ticket and assign it to someone, which would then open an editing window. Now, when I press “e” in a work item, nothing happens....
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I was given admin permissions for a particular project, but still I am not able to see the Knowledge Base Option. For context: I am talking about the demo service project This is what I am seein...
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Need to the automation in JSM if the customer is added in any project and If that user has a specific domain so by default it should added to one portal
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Hi there, I have a large chunk of text that comes into an automation rule as a variable. Part of that variable is this text={"StarterName":"Jill Hampson","StartDate":"2025-09-19","Department...
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Hi Team, We have just recently moved to Cloud version for JSM. I have created a dashboard for our Exec Team to have easy access to how our Tech Services Help Desk is performing in real time.&n...
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Is it a bug or do you have any information / idea, why I cannot see enabled detail fields? Permissions are set to "Anyone" I only see one field, (URL) other fields are not shown. I think ...
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Hello Community, I'm facing an issue with auto refresh for Power BI dashboard integrated with JIRA SD Cloud. Below the error after using REST API 3: This dataset includ...
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We have a ticket that includes a form and sometimes they have to reopen the form and send it back to the customer for more information. Is there something I can do in the workflow or with automation ...
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My documentation site is using the Docasaurus tool. I would like to embed the JSM widget inside of my docs site but the <script> code I copied for the widget will not run in my markdown file. I...
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An alert come in to a global integration with Responder field set to Team A. Since they are the only responder, the alert owner is also set to Team A. Team A has an alert policy that reroutes a hand...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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In December we announced the Atlassian Operations Terraform Provider, that replaced Opsgenie's existing Terraform provider in Jira Service Management. Today we're thrilled to announce that you can no...
- Article
- jira-service-management
- opsgenie
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We had planned to implement Opsgenie for incident management. However, we've recently learned that Atlassian is discontinuing the service. Could you please provide more information or direct us to o...
- Question
- opsgenie
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Hello, We already worked with the Ticket-System a few years ago and would like to work with it now again. But we would like to use the old GUI (if possible) is there oppertunity to use the old GUI?&...
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| 26 | |
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| 26m ago | ||
| yesterday | ||
| August 28, 2025 10:24 PM PDT | ||
| August 26, 2025 3:48 PM PDT |