Forms and their SmartValues in Automation

[Sara Phillips]

From what I have seen online Atlassian have released ability to pull Form values, which replaces the old config of using 

{{issue.properties."proforma.forms.i1".state.answers}}

it is now configured as 

{{forms.last.FieldKey}}

 🎉 New! Access form and form fields with smart val... - Atlassian Community

Access smart values for forms and form fields | Jira Service Management Cloud | Atlassian Support

smart values Form Submitted automation

I have tried every iteration I can find of this coding to get it to pull the form response but it keeps coming up blank.

I am also unable to extract the 

{{forms.last.formTemplateID}}

Which I can see has stopped working for another user as per comment from Matthew Lederman 30/07/2025 here Using Forms Smart Values - Atlassian Community

Automations set up via "Forms submitted" trigger and attempting to auto-update the Summary with the answers from some of the form fields. I also added Log action's to see if it brings up the answers to any of the questions with no luck. Always blank.

Am I missing a step? or is this functionality now broken?

I can only find JSDCLOUD-18763 as a "Gathering Interest" suggestion with Atlassian for investigation.

[Graham Moore]

Hi Sara,

You can get the form template ID from the form itself in space settings > Forms. When you're on that initial screen with the list of forms, click the ellipses (...) next to the form you want to get the template ID from, and then 'copy form ID'.

Once you have that, you should be able to use the following format for pulling form values via smart values: 

Single text field: {{issue.forms.<templateID>.last.<fieldKey>}}
Multi-choice field (radio buttons, drop downs, etc.): {{issue.forms.<templateID>.last.<fieldKey>.label}}

As a reminder, you will need to set a field key on the field(s) you want to pull back from the form, you can do that within the form editor itself by clicking on the field(s) in question, and entering a value in the Field key attribute on the side pane. 

[Andrea Robbins]

Hello,

Please try a few things:

1. See the field type you’re trying to use if using a choice field for example you will need to add .label to the end of it to get the value

2. I’ve seen this before when trying to use a form that was already submitted. You’ll need to submit a new form to test to see any change. Have spent hours once until I figured this out wondering why it didn’t work lol

3. If you want to test try {{forms.last}} - this alone should return the template id 

I recommend taking a look at this resource too:

https://community.atlassian.com/forums/Jira-articles/Using-Forms-Smart-Values/ba-p/2888967

keep us posted to see if this works! Thanks