Prevent the Move Process

[Jens Prokoph]

Problem:
2 sections -> When changing the “Work type,” this can be done without any issues in Project 1, and no further prompt appears after selecting the second work type.

I want this to work the same way in the second section, but when I try to make the change, the following dialog box appears:

What could be causing this, and how can I fix it?

[Avinash Bhagawati]

HI @Jens Prokoph Good day!

In this case, Service Request and Incident issue types ( Work types) may having the different workflow mapped to it. If the workflows are different, then you need map the statues in the move screen.

Please check your own workflow mapped both Service Request and Incident.

Thanks,
Avinash

[Marc -Devoteam-]

Hi @Jens Prokoph 

This depends on the workflows used by each work type in a space or within a different space if you move work items to another space.

On moving work items between spaces they can also differ or even use different screens, so field information can be lost, as the fields don't apply within the other space.

This is what the information bar is telling you, it's informational message.

If you continue you will notice if such implications are in order.

The 1st option you did, is only possible if the workflows of both work item types align, so the same flow is used or the flows for each type are equal.

If not, then you get the view, you mention in your 2nd option.