I'm confused in Opsgenie and how to alert based on the on-call schedule plus escalation policies

[Mark Higgins]

Hello,

I have set up on call schedule and escalation policies, but I received an alert outside of on-call hours, as I am a member of the responder team.

I understand that I can create routing rules to look at a schedule, but these do not escalate.

I understand that I can send alerts to my escalation policies, but these appear to fire out side of the on-call schedule.

Is it then true that if I route to an escalation policy the on-call schedule is ignored, and if I alert to an escalation policy the on-call schedule is ignored.

Is there a way to have both, without getting everyone to set up there own personal notifications?

Thanks

[Fabian Lim]

Hi @Mark Higgins ,

With an escalation policy, it will still respect the corresponding on-call schedule that was set.  

Regards,

Fabian