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Hi, This is about Loom (I couldn’t find a dedicated category). I accidentally created a subscription, never used it, didn’t add any payment details, and have since canceled it. The plan was then automatically upgraded from a free trial to the Starter plan. Could I still be charged for that unused subscription, or is there…

Hello. I can't send a recovery link for another account anymore, and when I still could (it is now giving me an error about sending), I wasn't receiving any emails. I also can't log in, so I'm posting through this one. I have confirmed the email is working properly, that I typed it correctly, that is the correct email (I…

Jennifer Kennedy A1124908 - is needing basic access to log into Jira.

I need a phone number to speak with someone about my Trello account. My company has repeatedly added me to the appropriate boards but I cannot access them. It shows that I may have two accounts but only have the one. This is stopping our productivity and i need help right away.

I originally posted this question, but Bitbucket displayed an error during submission. Assuming the post had not been created, I submitted it again. I later discovered that the original post had actually gone through, resulting in a duplicate. Since I’m unable to delete the duplicate post, I’m removing this entry and…

We use Jira Cloud Enterprise and I have a need to set up a Sheets Structure where Bug worktype items nest under the item under which they are linked via 'relates to'. Bugs and Stories are both at the same level (the level right below Epics). So out of the box the Bugs and Stories fall under the parent Epic. When I link the…

Hi, I'm writing to report a regression in the Atlassian MCP server affecting Jira Product Discovery (JPD) Insight creation. Until last week, I was able to create Insights on JPD ideas directly via the Atlassian MCP (connected through Claude). This week, the capability is no longer available, the relevant tool no longer…

Hi. My work items, like Requests, Epics, and tasks, are opening in the sidebar instead of the current page. This is the worst update ever. How can I disable this and make items open on the current page as usual?

I have been using trello for years and just got billed the annual fee along with the monthly fees that we pay. NOW i cant call anyone? Ok so im left to type a question? Unbelievable- i need to know why my calendar view from a board will not populate- Never had this problem EVER. Ive tried different browsers I’ve gone…

I’m Alex and I’m a Product Manager at Trello. This past year, we’ve made changes to the Calendar Power-Up that many of you here in this community have noticed and I wanted to take a moment to share some context. The Calendar Power-Up is available as an option for you to enable via our directory of Trello Power-Ups. We are…

Hi Atlassian Team, I recently downgraded my Jira site from a Premium trial to a Free plan, and now my site is deactivated. When I try to access it, I receive the following error message: "Contact support to reactivate. Copy this Entitlement number." Since I am now on a Free plan, I am unable to create a standard support…

Concept Relates To Application Type Jira, Jira Service Management, Jira Product Discovery, Confluence, Platform apps, and more Deployment Type Jira Cloud, Jira Data Center What is shown? A public list of the latest and upcoming Cloud and Data Center changes. Visit: https://www.atlassian.com/roadmap What can we learn? While…

I see how to do an export from the UI on-demand, but I need to do a daily export of selected FEATURE records to sync to another system, via GSheet.

Hey folks :) I've noticed unusual behaviour with the Create Work Items tool that I haven't seen reported, I wonder if some users have seen similar behaviour. When using the Create Work Items tool in Rovo, even with an agent that is just a simple chat with no other setup, there is sometimes inconsistencies shown between the…

I have a board that has several lists. I want to start an online conversation with a colleague that is focused on cards within a specific list. How do I provide them a hyperlink to that list?

When I open the Loom app, it appears as normal, but after I hit "Record", it closes abruptly after a few seconds. 

добрый вечер, не загружается или долго трелло в Яндекс браузере(другие браузеры также), также приложение на айфон сохраняет задачи долго, есть какие то ограничения для российских аккаунтов или российских ip адресов?

Bonjour, Nous rencontrons actuellement un problème avec Jira : certains e-mails envoyés ne génèrent pas de tickets. Ce dysfonctionnement nous fait potentiellement passer à côté de nombreuses demandes importantes, notamment pour l’équipe RH (SOS-RH) et l'equipe IT (support-fr). Nous avons constaté que certains e-mails sont…

Hello. I can't access my confluence page and i just saw an email that says it is deactivated. I have very important documents stored in there. Is there anyway it is possible to recover them or activate the page. Thank you for any help you can provide.

Hi there, This is likely a user error, but I built a Rovo agent to look across our Jira instance and report on the progress of items (child-level and epic-level) that were transitioned to 'Done', 'Resolved', or 'Released' status during a specific period of time stipulated by the end user. Every time I run the agent, it…

When creating a question, the form currently asks mainly for a title, body and tags. For many technical questions, however, some basic information is essential before anyone can give an accurate answer especially: Deployment: Cloud or Data Center Product: Jira, JSM, Confluence, Bitbucket, etc. Plan: Free, Standard,…

Hello I cannot creat a check list anymore Does somebody know about it?

Hi, I'm trying to deploy the content of a Bitbucket repo on a server using rsync. I followed the documentation and used the rsnyc-deploy pipeline to do that. Everythin works fine, except the whole destination directory is wiped before the source (the repo) is copied over. I would like to keep the content in the destination…

Bonjour, pouvez vous changer mon identifiant sur TRELLO qui est : @morel393 mettre : EmilieM ( Très important pour notre gestion )

We’re excited to feature @StephR, Head of On-Prem Support for Confluence & Dev Tools at Atlassian, and to hear more about how she uses Confluence in gaming and planning this year’s Extra Life event, a 24-hour livestream and virtual gaming event for charity that Atlassians are participating in. Read on to hear how…

We are attempting to use new Atlassian IDs with a vendor who is on JIRA. When our domain gets tagged it picks up a stale account liked to OneLogin SSO from > 5 years ago. We can't onboard because we do not pay them, or you, for accounts anymore. I just want the SSO disconnected.

Hello, I’m looking for some help with notifications. Several of us are working on the same board, but nobody is receiving email notifications when we @someone in the comments section (even though we’ve ticked all the relevant boxes in the settings). Is anyone else experiencing this issue?

Hi Atlassian Support / Forge Team, I am currently working on auditing our Bitbucket Workspace to identify which repositories have Forge Dynamic Pipelines configured. During our initial testing phase, we configured these pipelines at the repository level rather than the workspace level. Now, as we move towards a more…

Hi everyone, We are reviewing the Marketplace apps installed on our Jira Cloud instance and would like to understand the actual usage of each app. Is there any native Jira Cloud feature, report, or API that can provide the following information? Total number of Marketplace apps installed on our Jira Cloud instance Complete…

As a scrum master new to Jira, what trainings are best?