Can't receive recovery link

Question

Hello. I can't send a recovery link for another account anymore, and when I still could (it is now giving me an error about sending), I wasn't receiving any emails. I also can't log in, so I'm posting through this one.

I have confirmed the email is working properly, that I typed it correctly, that is the correct email (I tried to sign up again to check if was wrong, but it already used), that it was not in the junk or spam folder, that I had enough space, and that no email is being blocked.

I also don't have an Atlassian Cloud URL, so I can't manage to open a support ticket as well.

Trudy P Claspill · Answer

I don't work much with Trello or the other apps that don't tie to an Atlassian Cloud Organization, so I didn't think of that scenario.

Matheus S. N. Baccaro · Answer

I created an organization, claimed the domain, claimed the account, deactivated it, and after that started receiving emails, including the ones invinting to the organization lol.

I reactivated it and managed to receive the email to change the password.

So I guess I turned the account on and off and it worked? Regardless, thank you!

Matheus S. N. Baccaro · Answer

There wasn't anything blocked.

We do not have an Atlassian Cloud Organization; each account is individual. I didn't even know this was a thing since I started searching for a solution. We only use Trello with a shared workplace.

I enter my password directly.

I did check this, and no other email in the same domain has this problem.