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What's changing We're introducing a new inline hierarchy toggle to the Jira Software Timeline. This gives you more control over how work items are displayed, especially when timeline view level filters are active. After this update, filtered results will display in a flyout hierarchy modal OR inline hierarchy showing Epics…

I have a user who is unable to access our Knowledge Base space in Confluence through Jira Service Management. When we invite the user and they attempt to access the KBA, they receive a message indicating that they need full Confluence access. If they select the option to request full access, they are then taken to another…

Hi, I have access to premium version of JIRA software where I can create plans. While I am able to see the start and due dates for various Epics within my plan, I would like to see an aggregated view as well at the project level. How can I see that? Below if the desired view for which I would like to see the start and end…

Hi all Via JQL "workratio" I can filter issues where time logged is greater than original estimates. I need a JQL to filter issues where the logged time is greater than the remaining estimates. Reason: In JIRA Structure the % of progress is based on logged work and remaining estimates. But as soon as the logged work…

I’m exploring career options after completing a digital marketing course. What kind of roles can beginners apply for, such as SEO, PPC, social media, or content marketing? I’d also like to know which skills are most useful for getting started in this field. 

Hi, I am trying to recover an old personal Trello board. The board still exists and I can access it through its old direct URL, but Trello says that the board is closed and that I should contact one of the board admins. However, no board admin is listed. The board also appears in my list of closed boards, where Trello says…

Hello, I am both a graduate student (pursuing doctoral work at a seminary) and an adjunct instructor at two Christian universities where I teach history and theology. I use Trello for all my roles, but I signed up with my personal email, not my school email address. I am still on the trial version and would like to…

I've got a customer who posed this question: whether the live/on-demand sessions advertised on the ATL learning site are recorded and made available for those that can't attend?

I currently have a legacy loom account and I'm getting messages about removing creator-like people before it gets merged so I don't get charged for them. This person no longer works with me and I cannot change her settings inside loom itself. That function appears to be disabled and she is not visible in my lesson account.…

Hi, I wonder if there is any guidance demonstrating that under what circumstances the ticket needs to be re-reviewed? We got an signed-off open-source project which is ready to launch publicly, but we added a new content in the README.md file. Do we need to re-review it? Thank you!

Hi everyone, We're migrating our product team from CODA to JPD and have realized that our ideas will definitely exceed the 5k limit. -Can you confirm if archival frees up space? -Can you suggest alternate ways to handle projects where the ideas exceed the 5k limit.

Hi, my data was deleted for some reason. Can someone help me? Here is the space: arsreclama.atlassian.net I really need this data back. There were years of data there. 

Since 24.08.2026 we don't receive emails from the Customer Service Management. Also the customer don't receive answers from the CSM

Hi there, In Assets I have a field that is referencing an objectType call "Type" I have set the cardinality to Unlimited as from the CSV there are multiple 'Types' that are going to be imported into a single field. In the CSV I have tried || and ; as the separator but I can't successfully import the value. Single value…

The Core Concept The solution provided here can, of course, be expanded and customized with different designs. The key is to understand and convey the underlying logic. First, a request form is designed on the Customer Portal as follows: Automation Logic Next, if the user selected as the "Coverer" meets the necessary…

I am trying to import html pages into a new space in Confluence, but this does not work as expected. The html pages are in a zip file like described on https://support.atlassian.com/confluence-cloud/docs/faq-import-data-from-html-to-confluence/, this is: * Contains a folder with the name of the space * html files in that…

Hi everyone, I’m experimenting with Rovo Agents in Jira Automation and ran into something I’m not completely sure how to handle. I have an automation that calls the same Rovo Agent whenever an issue moves to a particular status. The prompt is fairly simple and includes the issue details, but I noticed that the agent’s…

Hi there, I am a developer myself, so I try to give a good base for a bug report (and maybe fix) since I am not able to create an issue in the JIRA system myself (missing priveleges I suppose) ... It worked in 2023.11 and 2026.4.4, it does NOT in 2026.17, 2026.16: 2026.4.4 (OK): * create labels "buy", "buy:online",…

I am trying to connect the Atlassian Connector in Claude Code, but I am receiving an 'Internal Server Error'. (The Full Address : https://mcp.atlassian.com/v1/authorize?....) It was working fine until last week, so could you please check this out?

We’re exploring how software teams use AI across the software lifecycle, and how they build trust, governance, and safety as AI becomes more autonomous. We’re opening a research study so you can share your experience with AI usage in software development. Join this study to shape the design of AI safety and governance…

Hello, We are experiencing a recurring performance issue with one specific Trello board. The board contains many cards, checklists, and attachments, so we understand that it is relatively heavy. However, its size has not changed significantly: it can work normally one day and become practically unusable the next. This has…

Our Jira is down, and it cannot find the URL of our organisation. This happened to all my colleagues; please help!

Appfire analyzed a HAR from the affected account and found that Atlassian's platform-level licensing response reports all product editions as unlicensed for Atlassian Account ID 712020:7a6931c6-0ea1-4dc5-898e-ad3d81f760d1, even though Atlassian Administration shows the account has active Jira product access. I have now…

Hi, We currently use the Category fields to group our public tender clients. Each client is assigned to a specific category, allowing us to filter tasks by category and efficiently manage our to-do lists. This workflow has proven to be highly effective for our team. However, following the 2026 updates, the number of…

Hi team, We have multiple problems with the 5,000 limit of ideas: 1. A limit of 5,000 ideas for JPD project is too small especially when it comes to migrations from tools such as Productboard where there are tens of thousands of objects we are forced to import as Ideas. 2. The message displayed on top of such projects when…

I want to add a new portal to the main Help Center. Where were the settings moved to?

We recently experienced a major Jira Cloud outage where our Jira site was completely unavailable for more than 30 minutes, affecting our team and preventing us from carrying out our normal work. The bigger concern is that we were unable to properly report the outage to Atlassian while it was happening. When we attempted to…

Hi , I've been using the Listen (audio briefing) feature on Confluence Cloud pages and have two questions: 1. How does the Listen feature decide what to include in the briefing? When I click the Listen button, it seems to give a summarized briefing rather than reading the full page. I'm curious about the selection or…

I had a login to your account message earlier this month, which I did. However, I now can't get back into the account, it gives me a "Your Atlassian Cloud site is currently unavailable", message. I have checked the Confluence uptime and it's all working. The URL gets a green tick when I went to log a support ticket (and…

Page are unavailable for both JIRA and Confluence, do you have the same issue?