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Hi Guys, We are having issues since yesterday morning accessing our tickets. Is there anything that can be done to resolve this ?

I'm managing a gaming website, where I publish guides, tutorials, and Nintendo-related content. As the amount of content grows, I'm considering using Jira to organize my workflow. I'd like to know: * Is Jira a good choice for managing website content instead of software development tasks? * Which project template works…

Details We are using a Jira Cloud Scrum board called QA Board within a single space (Web_Dev). Within this space, we operate two boards by design: * QA Board → handles Bug issues only * Work Board → handles all other issue types (Story, Task, Epic, Subtask) The QA Board is filtered to show only Bug-type issues. The…

Hello All I'm currently working with a client where they have agreed to do some testing for us off the back of development work, however what would be the best way to set up the guest user within our project where they only get to see the tickets assigned to them. The issue I have is that you have to invite the guest to a…

Hi, I would like to have the possibility to get content via REST API (for example all the articles created in the last month). According to the documentation it requires PAT, but it looks like I don't have the permission to manage PATs in my profile. Thank you.

I got an ourstanding bill that I do not agree to pay. I need to eliminate users and I do not know how. The setup that I had in Loom was OK and now it is not. Please contact me ASAP

Maybe it’s sharing updates, creating reports, managing documentation, or something entirely different. Curious to know what’s still taking up your team’s time.

Hi, I have created a new workflow scheme and want to replace with the exsiting workflow schdme. Let me know how can i take the backup so to ensure if anything goes wrong i can restore the previous data.

Our company is undergoing liquidation, and I cant delete our atlassian org because of Rovo. I filed a support ticket a week ago with no response. Ridiculous that a product I never asked to be added to the org is preventing me from closing the org down.

Is it possible to replace the prompt on private Confluence Spaces so that anonymous visitors receive a more helpful prompt, such as "This space is not public. Login to access." Our users are confused when navigating to our private wiki. For example, we send them to the homepage of our private…

When ever, I opened the ticket today i got error Something went wrong on our end. Could anybody tell what is the issue?

hello, i am not seeing the ROVO chat or search option in my jira board. please suggest me i have a interview coming up. Thanks

Hello There is a duplicate payment on my account from today. Please check it. And there was notification as following message; "Invoice payment failed: retry to avoid cancellation" Thanks

I am logged onto my account and it won't allow me to record any more videos because it says I am on a 'free' account. I have paid the monthly $51 subscription for over a year now. Its ridiculous trying to get help. Can someone reach out to me please? How do I resolve this?

May was a big month for Playbooks and Automation in Jira Service Management. We're shipping five updates — from AI that writes your Playbooks for you, to richer step content with images and files, to a cleaner Actions Menu that just makes sense. Whether you're running incident response, managing service requests, or…

I’ve been using Loom for years and I’m genuinely confused about what the business model is for this product at this point. Loom used to work the same way every time I opened it. No surprises. It was simple, reliable, and useful enough that paying for it was an easy decision. Since the Atlassian acquisition, my experience…

Hello, I need help recovering an old Trello board that I originally created and administered. The board was created more than 7 years ago, and I was still using it a few months ago. It was shared with my partner. Now the board is closed. I can still find it under Closed boards, but when I open it Trello says: “You are a…

Hello, I'm trying to build new flow based on Assignee update. Once the Assignee is updated ⇒ Check if the selected user is included in a specific user's group ⇒ Update custom field. It seems that once executing the flow, it get stuck in 'In Progress' status. I simplified the flow only for one If-Else block and it still get…

Hello I am trying create a Analytics dashboard using Jira data. In query i am using custom field from Jira. Given custom field is dropdown field. When i see filtered data, tool is showing option ID for given custom field and not Text which is visible to user while accessing custom field. HOw can i transform option ID to…

I work in the social-media tools niche, particularly around TikTok, and I’m looking for a better way to organize the different stages of creating and publishing short-form content. For teams already using Jira, would you recommend creating a workflow where content ideas become Jira issues and then move through stages such…

I need to create reports in PowerPoint, or word, and/or email from our jira program boards and jira plans. What native capabilities does jira and rovo have to support that? Currently, I export jira search results to csv files and then manually crest PowerPoint summary slides or I export and upload to Microsoft copilot. 

I have created rovo agent for perform the weekly analysis and generate report of identifying top 5 problem request we received on weekly basis in which escalation required, below prompt i used:…

Hey, I’m using Jira Automation and I want to append an attachment that meets a certain condition to all subtasks of an issue. The trigger is a new attachment being added to the issue. I don’t want to replace the existing attachments on the subtasks — I just want to add the new attachment while keeping all existing…

Hello Atlassian Community, We are using Bitbucket Cloud and would like to set up a standard Pull Request (PR) review checklist for our development team. Our requirement is: * Every new PR should automatically have the standard checklist available. * Each checklist item should have an interactive checkbox. *…

It's about Jira. Since the upgrade from 10.3 to 11.3, it has not been possible to create any more projects. The error message was "Searcher not found". If I change the user directory order once, creating projects works immediately again. This behaviour has to be performed after every restart. We once had a Crowd service…

I have an automation rule that can be triggered when multiple fields on the same Jira issue are updated around the same time. Occasionally, the rule seems to run more than once and creates duplicate actions. What is the best way to prevent this? Is there a recommended trigger condition, delay or other method to make sure…

Hello Loom Support Team, I have not been using my Loom subscription and did not knowingly consent to its automatic renewal. However, I was just charged $18 for a renewed subscription that I do not intend to use. Please cancel my subscription immediately, disable any future automatic renewals, and issue a full refund of the…

Hoje fomos abrir pra trabalhar normalmente e ele simplesmente não carrega, gostaria de saber se houve algo!

I created and was testing an automation in late August/early September that uses the Jira Triage Agent to review a newly created item and determine if it has enough information to be assigned to a coding agent to be worked on. The automation worked well during this initial testing, but we didn't put it into production as…