Atlassian Community

I am currently working on a Jira Portfolio capacity planning use case. I would really appreciate insights or recommendations from jira/atlassian experts in the group. Problem Statement: We are looking to manage and report portfolio-level capacity in percentage(%) and/or hours(only planned, not actuals) on both an annual…

Optimizing Agile Workflows for Generative Media: Overcoming Video Inconsistency in Sprint Deliverables Managing creative assets inside agile project management ecosystems like Jira has historically relied on predictable timelines: wireframes, design drafting, video shooting, color grading, and rendering. However, as more…

Hi all, I'm an integration consultant with 12+ years of data migration and integration work, and I'm considering building a small Forge app for Jira Cloud. Before I write any code, I want to check it solves a real problem. The idea: after a Data Center to Cloud migration, you give the app an export from the source site. It…

Our company recently rebranded, and our email domain is changing (e.g. olddomain.com → newdomain.com). Several of our users have Atlassian accounts that show as "Managed account – contact your administrator" under the old domain. The problem: our internal IT team doesn't know which Atlassian organization manages these…

Hello Everyone, We had a old Atlassian account in which we had setup a bitbucket and use it as code repository. Later we purchased another account with Atlassian where we started using confluence and Jira . We have now have 2 organisation one which has just bitbucket and other has jira + confluence. Now we want to migrate…

Hi everyone, I'm a developer building Forge apps for teams moving from Data Center to Cloud, and I'd like to understand where migrations hurt the most. If you've migrated or are planning to: Which Marketplace or in-house apps did you lose (or will lose) without a good Cloud replacement? What did you do instead: a…

Hello Community, I need help with the creation of automation rules. Problem: After migrating to Jira Cloud, the “Scheduled Issues” feature is no longer available. Requirement: Jira issues must be created automatically. For example, an issue must be due on the second and last Monday of each month. The next issue must be…

Hello everyone, Since yesterday afternoon (Oct 7, 2026), BigPicture no longer loads on our Jira Cloud site. We get "Sorry, we couldn't load" with an error ID, and even the app settings are inaccessible. Several users are affected. Build shown on the error screen: BigPicture 8.75.1.0 (released 2026-10-06). Licenses are…

I’m working on packaging-related projects at Silver Edge Packaging, where a single project can sometimes involve several rounds of artwork, content, review, and production changes. For example, a custom cereal boxes [external link removed] project might start with an initial design, then go through content changes, artwork…

If we configure a JSM project on the Free plan and later upgrade the same site to Standard, will everything we built carry over unchanged? That includes request types and forms, queues, knowledge base articles, automation rules, customers, tickets, comments and attachments. Is anything lost, reset or needing to be rebuilt?…

Hello Jira Community, I find logging my time spent in each ticket really intuitive on the web. But when I am working on someone else's computer, it is obviously a bit of a hassle to log in on their machine. I would appreciate the ability to log work log data on each ticket with iOS, but I don't see an option to do so…

I am requesting immediate help from Trello/Atlassian Billing. My Trello account renewed today, October 6, 2026. I do not use Trello and attempted to cancel the same day the renewal occurred. I have tried repeatedly to reach billing support, but the support flow keeps sending me in loops to AI/chat/self-help articles and I…

Dear Atlassian Support Team, I am contacting you to request assistance regarding my deactivated Atlassian Cloud site. I am the administrator of the following instance: * Site URL: https://atlassian.net I recently received an automated notice stating that my Jira subscription would be deactivated after September 10, 2026,…

I need help deleting my jira account and removing my credit card so I am not charged for something I do not use. I do not know how I ended up with 12 subscriptions, and I do not know how to remove them so I can delete the account because the site is a nightmare to use. Someone please help me! This is very very frustrating.

Hi everyone, I can access and use my Trello board normally on my laptop. However, when I open the same board in the Trello app on my iPhone, I receive this message: “We could not load this board. Verify you have permission to see it, and try again.” I am logged into the same Trello account and workspace on both devices.…

I cannot enable Pipelines for AriannaMiao/qcp_online_verifier. After clicking “Enable Pipelines”, the controls remain disabled. Refreshing shows Pipelines is still disabled. The issue also occurs in an incognito window. The failing request is: It returns HTTP 404: Account {73784eea-2de1-4fad-bb09-ac4a88412ba3} does not…

Can you please help with the following. Thank you for your help. I'm using Eclipse for my development. When I use Eclipse 2020-03, I can clone the repository using the git clone command below in the URI text field directly in Eclipse. However, when using Eclipse 2024-09 and Eclipse 2026-06, the same git clone command in…

Hi, I am trying to enable rich-text functionality for a custom paragraph field and despite extensive efforts to find the setting, I've not had any success. The documentation that I came across was part updated with new Jira lingo mixed in with old references to stuff that's been renamed or changed in the platform but based…

Estimated time to read: 10 minutes After repeatedly re-discovering what works (or does not) for text-to-number conversion in rules, I decided to pause and fully exercise the documented functions which could be used with a created variable as a number. This article describes the results of my testing and findings as of the…

Hi, In vscode I've authenticated to bitbucket with the extension, I log myself out, I then try to authenticate with a different bitbucket account, but the extension inserts the first account name and there is no way to change it. Is there a way around this behaviour? Thanks.

You know Loom better than you think. The tips you share, the questions you answer, the "let me just send you a Loom" moments — that's exactly what a Community Champion does. The only difference? Champions get early access to features, free certifications, a direct line to the product team, and VIP experiences throughout…

UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the…

We are running into a limitation with Jira Plans (Advanced Roadmaps): • If versions are archived → their issues are not visible in Plans • If versions are not archived → the Fix Version dropdown becomes unusable (100+ versions) Current situation forces a workaround: Since versions are archived only to keep the Fix Version…

We are excited to announce a new, 4-part Live Learning series “Jira for Marketers”. Led by Community Instructor and Atlassian Creator Alex Ortiz, these 60-minute courses are designed to help marketing professionals understand how they can use Jira to collaborate, align, and deliver work, all in one place. 1️⃣ Jira for…

Hi Confluence experts, In Confluence Data Center V9.2.25 when I click on my Avatar and select Network I can hover the mouse on people that I am following and have the option to unfollow, go to their profile page etc. I noticed that in Confluence DC V10.2.18 when I hover the mouse over the people that I follow, it does not…

Why Trello web app can move all cards in the list only within the current board? It's quite weird to use android app only to move all cards of the list to any list on any board.

We're having an issue with a legacy Trello account that was made using Google OAuth. We've disconnected Trello from the google account, followed the "forgot my password" workaround, and successfully changed the password, but now we are attempting to update the email address on that specific account to another user (same…

When I try to login to my JIRA account, there's an endless cycle. Trying to access https://bigteamss.atlassian.net/

Hi Team, We need to update all Spaces - Jira workflows for all teams to mandate a non-zero Original Estimate value when any work is assigned. The purpose of this to ensure no task assigned to any developer without an estimate. Also developers must log time spent on each task. This ensures everyone knows who worked on what…

Hi Team, We are a third-party patch provider, similar to PatchMyPC or ManageEngine, providing similar patching services to our customers. For more details, you may refer to Adaptiva Autonomous Patch. We are currently evaluating the latest version of Confluence 9.2.26 for inclusion in our patch catalogue. We tested the…