Board world on laptop but not on the iOS app

Lindi Shange

Hi everyone,

I can access and use my Trello board normally on my laptop. However, when I open the same board in the Trello app on my iPhone, I receive this message:

“We could not load this board. Verify you have permission to see it, and try again.”

I am logged into the same Trello account and workspace on both devices. The board is visible in the mobile app, but its content will not load.

How can I fix or resync the permissions in the mobile app? Is this a known issue with the iOS app?

I have attached screenshots showing the error.

Thanks in advance.

Liam Do - DevSamurai

Hi @Lindi Shange,

Since the board works on your laptop, your access is most likely fine. The iOS app is probably using a stale session or cache. Try these in order:

1. In the app, log out, force-close it, and log back in.
2. Check that the app is signed in with the same email as your laptop (some users have two Trello accounts).
3. Update the app, or delete and reinstall it.
4. Switch between Wi‑Fi and mobile data, and turn off any VPN or content blocker.

If it still fails and the board belongs to a company Workspace, ask your Trello admin whether there's a mobile access policy in place. Otherwise, contact Atlassian Support with your screenshots so they can check your account.

Hope it helps 🙌
Liam