Atlassian Community

My Trello account has recently seen NINE duplicate boards created that are the same name as another active board. These are completely blank and the option to archive/delete the boards is not available. Now I'm not immediately assuming this is a convenient "bug" that forces users to move to a paid plan, but it certainly…

I have a few Jira spaces and want to allow access to one of our vendors. They should be able to access only one of the spaces and see/interact with just those work items we explicitly give them access to. I thought I'd set it up correctly all the way through but when they log in they can't see any work items, just a blank…

Dear Jira team, I've successfully imported issues into Jira using the CSV import feature. however, I'm now looking to update existing Jira issues by importing an updated CSV file. I'm expecting the process like this: 1) I export issues from Jira as a CSV, 2) update the necessary fields in the CSV, and 3) import the…

We are having an issue connecting Jira with GitHub. We are no longer able to connect Jira with GitHub when the person doing the connection is not an owner in the GitHub organisation. In the past, when a non-owner of an GitHub organisation connected Jira with GitHub they would get a link to send to an owner. This is…

Hello, I’m contacting you regarding the latest automatic renewal of our Trello Premium subscription. We subscribed at the end of July, but we did not intend to continue for another billing period. Unfortunately, we noticed the automatic renewal only after the charge had already been processed. We want to now cancel the…

Hi all, I run a small private repo (squishlogic/jigsawgeo and squishlogic/ant) on a Free-tier workspace with the 1 GB Git LFS storage limit. I recently used git filter-repo to remove a large directory of reproducible/fetchable assets from the entire git history (all branches), which is the recommended way to shrink history…

The Rovo Agent’s ImageReadTool returns an HTTP 404 (Not Found) error when attempting to access images embedded on a Confluence page. What could be causing this issue? The image attachments have been uploaded directly to the Confluence page and are visible to users. They are not linked from any external source and were…

Hello, I would like to know if Atlassian Rovo can access and search the contents of files (such as PDFs, Word documents, Excel files, etc.) that are attached to Confluence pages. For example, if a PDF is attached to a page, can Rovo extract and reference the text inside that file when answering questions? I’ve tried asking…

Good afternoon, After the UI change our setup to quickly log a ticket has changed. We use the create button at the top of the screen in JSM > custom request types that function as templates. Any of our custom fields that sit in our request types no longer display as a dropdown menu, unless we click on + Add object. The…

We know that many of you in this forum have workflows that rely on using Jira and Trello together 🤝. Now you can use a Trello card to create a new Jira work item without switching tools or starting from scratch. If you used the Jira Power-Up before it was retired, this is the new native functionality. Open the card front…

how to assign tickets to group with 4members when work item created. here my concern 1.we should create the microsoft o365 group email id add this 4members or we should create the in jira group add this 4members. 2.In automation rule if we select action assign work item ,here which group to be added?

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The Timeline view in Jira projects used to show Epics, which you could expand to see all stories within those epics. Since today it seems that this has changed: * it's also showing all stories that aren't assigned to any epic * but more importantly: It's also showing my initiatives and themes that we are using in our Jira…

I am trying to connect Trello to ChatGPT Plus. I am getting this error message: You no longer have access to this workspace Your access to "Trello workspace" has been removed. Select a different workspace or contact the workspace admin. How do I resolve this?

We are merging with another company and they also use JIRA cloud, is there any guide or link that I can check on how we can migrate our tickets to their JIRA? I am assuming we wont need any plug-ins?

We are migrating to Jira Cloud instance with existing data that came from the same server instance that the current migration is coming from. The server instance is a Test instance which getting refreshed once in few months with new data from production Jira Server. I noticed that if there wasn't a Server refresh in that…

Hello, I created an automation where I want to automatically add request participants using a variable, REST API, and JSON. I found a problem: when I use the update operation to add a user to the request participants, I want to avoid overwriting the existing participants. However, it is still overwriting them instead of…

Update (June 3rd, 2026): Premium Runners are now generally available. We will continue to offer a free forever tier that lets you connect up to 100 self-hosted runners as part of your plan. If your team needs more scale, dedicated support, or advanced management features, you can upgrade to Premium Runners when you’re…

We are experiencing an intermittent rendering issue with Jira Software boards in Jira Data Center 11.3.1. For some users, cards on the board/backlog are displayed incorrectly, with content overlapping and making the board difficult to use. The same boards are displayed normally for other users, including Jira…

Hi, I want to know if there is a way or configuration to stop opening the Jira ticket preview in slack and just open my ticket in my browser? I hate those previews because they are so slow and not showing all the information like in the web version. Also it's so annoying because they fail loading sometimes and just it's…

Hello, I'm trying to transform a multi-select fields into labels with Jira automation. In my automation (form submitted) I can totally access other fields from the form, like {{forms.last.scope.label}} But when it comes to my multi-select field called activities, the log shows absolutely nothing: forms.last.activities:…

Expected functionality When clicking on a linked work item in a Jira issue the same browser screen would update, opening the linked work item. Change to expected functionality Since today, when clicking on a linked work item, a preview panel opens of the linked item to the right hand side of the main issue. My users do not…

We are using Jira Service Management and Jira Software Cloud. For TAT tracking, we are using the “Status Free Time” add-on. In this add-on, we are using the Asset – “Application” field (Asset) in the column section. However, when we export the report to Excel or CSV, the Application ID/Object ID is displayed instead of the…

Is there a way to change the type of linkage on a linked issue without deleting and recreating? ie, I would like to change the relation of this issue from "relates to" to "blocks"

When I clone a BitBucket repo using the SSH method in source tree, I get the following error Error: error: cannot spawn C:/Windows/System32/OpenSSH/ssh.exe: No such file or directory fatal: unable to fork. Additionally, I see this error message as well, This is not a valid source path/URL. When clicked, the Details button…

When a user enters our space to generate a ticket on our Service Desk platform, the following error message appears on the form jsd-awssc-app.services.atlassian.com’s server IP address could not be found. I was observing and it is in a specific form, I checked in another form and this error does not appear

Hello Atlassian Jira Support Team, I have a few questions regarding my Jira Free account and would appreciate your help. I created a Jira Free account for learning purposes. When i created my account, I got optn to create my url that i did, I initially created a space as i was given next step, which I have since deleted. I…

My shortcuts and Filters are constantly evolving . I want the ability to re-order this without going through hoops like delete and re-adding, etc. Has anyone found a way around this? 

This is a ridiculous limitation. I've spent hours try to build an automation to overcome this limitation to no avail. I want my team to be able to see the total estimate including the story/task estimate and the combined subtask estimates at the parent task or story level. Why isn't this an out of the box feature? I can't…

I see loom has been gobbled up by this Atlassian corp. Just wanted loom and I will miss it. I saw somewhere that if I cancel my subscription, it just ends. Well, that's not fair. I want to cancel when my subscription is up. Wading through the Atlassian maze to reach anyone, maybe I can get some help here.