BigPicture not loading since Oct 7 - "Sorry, we couldn't load" (Jira Cloud)

Question

Hello everyone,

Since yesterday afternoon (Oct 7, 2026), BigPicture no longer loads on our Jira Cloud site. We get "Sorry, we couldn't load" with an error ID, and even the app settings are inaccessible. Several users are affected.

Build shown on the error screen: BigPicture 8.75.1.0 (released 2026-10-06). Licenses are valid, the apps are up to date, and cache/browser/permissions are not the cause.

Has anyone else seen this since Oct 6-7, or found a workaround?

Thanks!

Diallo · Answer

thanks,

i let the message yesterday, and it starts to work right now

Matthew Sinclair · Answer

Not sure if what Big Picture is but if that's a Marketplace app - you'll need to contact their support group.

https://marketplace.atlassian.com/apps/1212259/bigpicture-ppm-strategic-portfolio-management-for-jira?tab=support

Aside from that - going to need more info. 😊