Atlassian Community

Hi all, Service accounts have just been enabled for Jira Operations API. Is there a way to limit the team access for each service account? Currently it has access to every teams alerts. Thanks, Tomi

Hello, I have an email automation that I use to send a weekly report. I have a jql that gathers all the results. If the status is closed it will list the results in a table. This has been working perfect! But when there is a table with no results I would like it to say "None" This is the code I'm using I've attempted to…

Hi Everyone 👋 I’m currently preparing for the ACP-120 (Managing Jira Projects for Cloud) exam and would really appreciate some advice from anyone who has already taken or passed the exam. I’ve started reviewing Jira project configuration, permissions, workflows, issue types, schemes, project settings, and user access…

Opgenie is being decommissioned next year and I'm trying to export the status page email and SMS subscribers but no emails have landed. Can Atlassian check if there's a bug in the export logic and how I can workaround this?

With the Loom integration with Atlassian, how can people still view Loom videos if they don't need a Loom account to create videos? Or does everyone need to have a Loom Creator account to view a Loom video?

I'm setting up an automation using Jira Automation to copy data from one work item to another. The trigger I'm using is "Issue assigned," and I've implemented it with a lookup to the new ticket and an "Edit Work Item Fields" action set to "Copy comments from trigger work item." The problem is that I'm getting this error:…

Hi dear Community, I'm stumped that I can't get the solution of How-to-combine-values-from-various-multiple-select-fields to work in my usecase. The setup: The problem is quite similar to the question linked above. I have a top-level Movement issuetype that has children of the Initiative issuetype. On both the Movement and…

Requesting built-in support for math equations in Confluence, and ideally Jira descriptions as well. We are a chemical process engineering company, one point of resistance to adopting Atlassian tools across the company is the lack of built-in support for math equations. The standard office tools provide built-in support,…

Hi Logging in after a few years, and my 50+ repos seem to have disappeared. Can't see my workspace(s) either. Please help!

Cant find the latest invoices Confluence

Quoting Trello Help: "In regular mode, cards become progressively more transparent and “fade out” the longer they remain untouched." This makes them look really bad when they have photos in them. see below

In Bitbucket Billing Details it shows that we have Build minutes is balance. But While running pipeline it goes to on hold status and await for Build minutes availability. Yet The billing period is still active.

When I login or reset my org email id password to access BitBucket all I get is a message that my account has been deactivated. I tried all means, but I can't even raise a support ticket because even for that I need to login. hence, I am raising this query to the community with my personal ID to find out how to reactivate…

Hi! I have been using Trello for 6 years now. We use it to keep all of our project data in one location for our 15 field team members to access and reference. For the past couple of months, I will fill out the card completely and notice that that day, when the team goes to access the card, the data I entered has blown out…

Gostaria de fazer UMA sugestões de funcionalidades para o Trello: Inserir a opção "baixar tudo" da sessão "anexo". Quando se tem muitos arquivos anexados, fazer o download um por um, por vezes, acaba deixando o processo confuso.

After the browser sends the POST request, generating the large file takes 10-30 minutes. once generation finishes, the browser is expected to execute window.location to hit the GET download endpoint -- but it never fires, why?

How can I enable an access token to push to a branch that is protected from direct pushes from normal users. I can't seem to setup the required permissions in Bitbucket. I tried to setup a service account to work around that in admin.atlassian.com, but such a service user can't login to bitbucket, but it can get the…

Hello Atlassian Support, We are currently using Bitbucket Data Center v7.21.3 and are reviewing our options in the event of license expiration. We understand that Bitbucket transitions to a read-only mode when the license expires, preventing users from pushing code while maintaining access to existing repositories. Could…

I did not willingly sign up for Atlassian. How do I cancel and get a refund

* I’ve finished my free week and want to cancel my subscription

Dear Support Team, On August 18, 2026, I downloaded the Trello application and created an account to log in and use the application. After trying the application, I found that it does not meet my current needs. Therefore, I would like to delete my Trello account. However, I am unable to delete the account and received the…

I just created this account but I've decided it's not for me and I'm going to delete it.

Hello, I know this is not out of the box, but is there a way to do this? I followed some instructions on how to create a powershell script to connect to Jira Cloud, but let's say you have a Powershell script with parameters that you want users to answer. How do you either upload it into the forms area of Jira Cloud or some…

Hi there, I am looking into an automation that will redistribute tickets coming from 1 project into its proper project (duplicate ticket in new project and delete the original) The problem being is that the projects that the ticket will end up in is restricted to only certain users have access to those project and we want…

Tenía accesos directos en mi ordenador y celular y ahora me dice que algo va mal y no me deja entrar. Despues trato de entrar con los correos, pero me dice que no tengo cuenta creada. Al pedir ingresar me pide una URL que no reconoce. Necesito entrar!

To the Atlassian Support Team, I am reaching out to request an urgent Site Ownership Takeover for our Atlassian instance. The former primary administrator of our organization has recently departed the company without delegating site administrator privileges to anyone else. As a result, we are currently locked out of…

I made an API request to the "Deactivate a user" endpoint. I got the "204 No Content" response that supposedly means it worked. But when I went into the admin console, the user was still only suspended and not deactivated. I tried deactivating it manually, and the console said it had worked, but the account still appears…

How does this Listen option work when creating a knowledge base article? Thanks Jodie

Hello, Can I switch back to old task create view?

Can I use my fingerprint reader that I use to login into Windows and other web based sites that have passkey authentication?