Data Recovery Request: Backup for Deactivated Jira Instance (julio-lorenzana.atlassian.net)

Julio Lorenzana

Dear Atlassian Support Team,

I am contacting you to request assistance regarding my deactivated Atlassian Cloud site. I am the administrator of the following instance:

* Site URL: https://atlassian.net


I recently received an automated notice stating that my Jira subscription would be deactivated after September 10, 2026, due to inactivity. I recall logging into the application prior to the deadline to prevent this action; however, I am currently unable to access my workspace. When attempting to use my direct link or view my projects, I encounter a "Page unavailable" error (Request ID: 370dd9e3cfcb4d23a41ef35e824960d9).

As this workspace contains critical project data, bug reports, and testing metrics that are highly important to me, I kindly request your support to verify if a backup or temporary snapshot of this instance is still available in your systems.

If a recovery point exists, could you please advise if it is possible to temporarily reactivate the site or provide an export of the data so that I may retrieve my reports?

Thank you very much for your time, technical guidance, and assistance with this matter. I look forward to your response.

Sincerely,
Julio Lorenzana
QA Engineer

Matthew Sinclair

You've landed on the public Q/A Community forums - you'll want to redirect your request here → https://support.atlassian.com/contact#/

Also may want to scrub your post of sensitive information being it IS publicly accessible. (If that's a concern)

Just an Atlassian Nerd

PS: if the domain is dead - file ticket without being logged in - may have to bounce to the billing side to get in the door.
PS2: You should have "At most" 30 days to recover the backup if you paid for Backup and Restore - but that window will be strictly limited by however many days you have to recover your Org - so if its 15 days - you get 15 days or less. Good luck! (I may have that backwards - ACP-520 Exam was hard. 😅)