Our company recently rebranded, and our email domain is changing (e.g. olddomain.com → newdomain.com). Several of our users have Atlassian accounts that show as "Managed account – contact your administrator" under the old domain.
The problem: our internal IT team doesn't know which Atlassian organization manages these accounts and can't identify the admin. The customer whose site we access says they can't change it because the accounts were created under our old domain.
We own the old domain and control its DNS. Questions:
- Is there a supported way to identify which Atlassian organization has verified/claimed our old domain and who its org admin is?
- Since we can prove DNS control of the domain, can we reclaim domain management or have the accounts' emails updated to the new domain?
- What's the recommended path when the original managing org is unknown or no longer active?
Any pointers to the right process or support route would be appreciated.
