I am requesting immediate help from Trello/Atlassian Billing.
My Trello account renewed today, October 6, 2026. I do not use Trello and attempted to cancel the same day the renewal occurred. I have tried repeatedly to reach billing support, but the support flow keeps sending me in loops to AI/chat/self-help articles and I am not being given a clear working submit option for a billing ticket.
Please do the following:
- Cancel my Trello paid subscription immediately so there are no future renewals.
- Refund the renewal charge that occurred today.
- Confirm in writing that the account has been downgraded/canceled and that the refund request has been submitted or processed.
This is a same-day cancellation/refund request. I am documenting this message as my formal notice that I attempted to cancel immediately after renewal and could not reach a human through the support flow.
Please escalate this to the billing team if you are not the correct department.
