Community resources
Community resources
Community resources
Jira Service Management
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In my project, I have create an issue type specifically for my Risk & Controls team to manage their book of work. The work items they create always relates to a specific Control. I have rules uti...
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Hi all, I'm trying to assign newly created bugs, to the guy who worked on the feature. To do so, whenever a link between bug and feature is established, I check the feature assignee and try ...
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Hi everyone! The management of a Jira Service Management project has been reassigned to my team without any instruction and we are trying to learn and improve, so some basic questions: - How to rej...
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Hello, I created an AI agente for my project and everything was ok. After 1 day I have a real strange situation: in the customer portal the agent is still available and fully working but in the bac...
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Hi all, we have an alert come up which goes to our Level 1 support. but if they ACK it and then realise that its complicated, they want to assign to a level 2 person. Now we've asked level 2 team m...
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- opsgenie
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How to make the Virtual Service Agent ask for ticket title and description when a chat is escalated?
Hi everyone, I’m using the Virtual Service Agent (VSA) in a team-managed project. Currently, when a chat is escalated, the first message from the conversation is automatically used as both the tick...
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Hi everyone, I'm building a workflow in Jira Service Management (Team-managed project) and I’d like to ask for advice on how to manage status visibility between internal users and customers. Here’s...
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Portal behaviour issue with “Request → Category-Subcategory” cascading field update in Customer Port
Hello Support Team, We are currently using Jira Service Management and have configured a custom field named Request (radio button) with options such as Packaging and Test. Based on the selection in ...
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Currently, we are using closure review forms to capture root cause analysis (RCA) before moving an incident to the “Restored” state. However, this approach has the following challenges: It is diff...
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Hi everyone, I’m currently unable to access my Jira site When I try to open it, the page keeps loading and eventually shows this message: I’ve tried refreshing, using incognito mode, and c...
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Hi Team, We have made Service affected field as mandatory for all incidents raised in JSM. However, at times, we aren't getting calls for few service affected groups that we have assign the incidents...
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I am trying to put a url for the users request in an automation rule email. When I use {{issue.request.url}}, it returns nothing. I tried looking it up and it says that the request type is just ...
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UPDATE: We've wrapped up our Ask Me Anything for Automation and Playbooks! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like t...
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Hi, We are currently on the Jira Service Management Free Tier and we are struggling to remove Customers from the Customer list in the project sidebar. We have removed them from the Space Set...
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Subject: I created my Atlassian account by mistake — how do I delete it? Hi Atlassian Community, I hope someone can help me with this. I accidentally created an Atlassian account (for using Jira Se...
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I was trying to generate a Word Cloud and accidently signed up for this thinking it was what I needed. It isn't, I don't even know what it does. It will not let me delete my account. It says user is ...
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Currently I have an automation in place where if anyone other than the assignee comments on a Resolved/Cancelled case, it will throw the case out of that status and into "Pending". I monitor these in...
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I have a Jira Service Managament Project - company-managed - that I use to create all incidents and requests from other teams on organization. I've noticed that has a field "Affected Services" that a...
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Hi, We're in a phase of deciding to use Jira Service Management or not. For this we've the following questions, kindly request your guidance: Can a customer approval mechanism be added before tick...
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Problem 1: Asset-based team assignment fails across projects We have an automation in Project 1 that can be manually triggered to create an issue in Project 2. The issue should be assigned to a team...
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I have an Assets object. It's id in Jira is 38 (as seen in the URL), and it has an "Id" attribute from Azure AD (in the lower right). How do I get the Id attribute in Automation rule?&nb...
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I am looking for an excel export with all the field being used in JSM project.
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Hi Team, Currently we are using JSM as a ITSM tool for our organisation. We are in the process of reviewing to add BMC helix along with JSM. We are trying to explore options on how to Integr...
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Hi Team, Currently we are using JSM as a ITSM tool for our organisation. Currently we are in the process of reviewing to add BMC helix along with JSM. While doing so, we are trying to explor...
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I know that by default without any addons, we can change the colors on the JSM portal. Where did that move to? I've looked everywhere and i swear it's gone :| Please and thank you
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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