Community resources
Community resources
Community resources
Jira Service Management
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With the limitations of conversation data that is available for client conversations, as well as the limitation of the range of metrics we can pull in general for the Virtual Service Agent, is there ...
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Hi, Note:- AWX is running inside GKE cluster. I am trying to integrate AWX webhook notifications to OpsGenie, to create alerts whenever jobs getting failed in AWX. I have created API integration fo...
- Question
- cloud
- devops
- opsgenie
- opsgenie-cloud
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Hi, Note:- AWX is running inside GKE cluster. I am trying to integrate AWX webhook notifications to OpsGenie, to create alerts whenever jobs getting failed in AWX. I have created API integration fo...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I need to created custom fields in team manage JSM project. and already created 29 fields. But i got below error message when i created 30th fields: " You've reached the limit (50) for creating cust...
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Since 28th Jan, 2026, Jira is showing "View Description" button in ticket notifications, instead of showing complete description like previously
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We are trying to create a new area in Jira Essentials: IT Service Management. The following message appears when I attempt to do this.
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Hello, I'm a little bit confused about combination of settings in Jira Service Management Cloud for allowing to create new request from mail. I would like to allow creating new requests from emai...
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Hi Team, I’m trying to implement a clean Jira–Slack integration and would like guidance on whether this is supported natively or if there’s a recommended alternative approach. What I want to achi...
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I have an external knowledge base set up and an internal knowledge base linked to a confluence space. The "Knowledge base" custom field related articles only pulls from the external base but I want i...
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in our Jira cloud instance I have a request to convert our Jira Service Management space to a Jira cloud space can I do this in our Jira cloud?
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We’ve recently migrated from a Opsgenie instance into Jira. AWS CloudWatch alarms are being sent into Jira alerts, where the team review and triage them. At the moment, we can manually create Incid...
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I have set up an Automation that transitions an emailed request to Waiting for Approval and can auto-assign the Approver to a single user. I need to be able to have the approval notice go out to a gr...
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Hi Everyone, Quick help , how do we spot the usage of market place apps, is it natively possible from admin console or should we buy/use separate add on for this purpose. 1)Metrics requ...
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Hi people, We have a workflow were sometimes approval are required from managers. All the Approvers are customers, not user agents. The workflow were running for almost one year and all were running...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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How can I require to add comment when a non-license approver decline the tickets? I need it to see the reason why approver decline the ticket. is this possible?
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I need to be able to view how often knowledge base articles are viewed, and which users are viewing them. I know about the Requests Deflected report, but it doesn't meet our needs. It doesn't show wh...
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Jira automation. When an issue is transition from B to C, send an email to user who transitioned the same issue from A to B.
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What's happening: We have an Operations team member who should create an alert when a High or Highest priority incident is created, but they've started alerting everything. Any incident that's creat...
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I have this issue type and when I go to Raise a Request I have this screen How can I add more fields like Description, Request Participants, etc Thank you!
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I have added a customer to a specific project/space and after waiting an hour, the customer still has not appeared as being invited.
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Hello, Am trying to find a JQL statement which will help me find tickets reassigned back to a resolver group. In this case Service desk. So essentially I was to find tickets which was assigned...
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Hello, We are currently building our JSM environment as it is our new ITSM tool. I’m trying my best to make the portal friendly, easy to navigate, and pleasing to the eye, but I’m struggling. I don...
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I saw a demo in the latest keynote showing Assets being supported directly in the Confluence Global Preview panel. Does anyone know if there is a public roadmap for this or an estimated release date ...
Related collections
Atlassian Community Events
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| 21 | |
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| Subject | Author | Posted |
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| January 14, 2025 5:27 AM PST | ||
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| January 7, 2025 8:47 AM PST |