Community resources
Community resources
Community resources
Jira Service Management
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Hello When we run searches of our assets, 90% of the time we use their name or serial number. However these are often not set for "default search" attributes, which forces us to alter the search con...
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Hi, Is there a way in JQL to extract the domain part (which follows the "@" symbol) from a Reporter email address? If so, what is it?
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How to delete people from the directory? I have Atlassian supporters in there, but how do I get them out? They haven't had access to our system for a long time. When I click on a person, I only see...
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Under our service management project there is the “Directory” node, I see that there are customers in there. Are there only customers in there? Then there is “User Management” in the settings. Appar...
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I want to integrate LogicMonitor with Jira Service Management but I am not getting the Integration option under the Operation menu.
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I want to update the customer details field automatically through the values from the custom field
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Hello everyone, I am editing an already setup workflow but am running into some issues - Once the ticket goes to a 'Done status' the users would then like it to push to 'Resolved' I have tri...
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Hello I am looking to find out how to have a required custom field before closing a ticket. I have created the custom field (called Serial Number) and have added to the project. However I would like ...
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Hi all! Under one of our Projects within JSM when I go to Notifications > Customer Notifications it is coming up with the below screen - Any reason as to why nothing is showing/no opti...
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Good day I hope you are well. I have an issue where Outlook blocks the images added to the notification template. The images are displayed correctly when I forward the email from Outlo...
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Need help on how i can frame the jql that can list all features which are kept open while it has all child issues are closed. I tried with below JQL however it list Features which has mix of...
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Hello all! Under one of our Projects in JSM the team wanted some 'Email groups' added so that when they are added to 'Request Participants' whoever is in the group email would get a notification. Ex...
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How do I get a count of issues that are in a specific state at the end of each week? I can easily create a chart showing issues created and issues resolved per week. If I want to show the numb...
- Question
- cloud
- jira-service-management-cloud
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I want to know what is the difference between the licence standard and premium about the implementation of service request, incidents, problems and change controls. Because the information gave...
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We had a blast catching up with many of you at Team ‘25 in Anaheim last month, and showcasing the latest AI innovations in Jira Service Management. If you weren’t able to join us in person or catch t...
- Article
- jira-service-management
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I am working with Jira/JSM Data Center. I want to set up an Automation to run every week to select assets that have a date within the past 2 weeks. For these assets I want to copy the value in on...
- Question
- assets
- data-center
- jira-service-management
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I have an Epic issue linked a child work item (Service Request) that I cannot unlink, it doesn't have an icon to Unlink. Appreciate any guidance. Thanks, Olimpia Estela
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We are running JSM premium 200 user license subscription, and we have hit our 50000-asset limit. How do we increase the limit?
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We are users of JSM premium which bundles the product formerly known as Opsgenie into the mix. Things are working pretty well with one exception that we cannot figure out. The problem we have is aro...
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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I'm trying to turn on the Organization/Customer feature, but I don't know where to go. The steps in the videos or articles that I've found don't work as I can't find the options that they are talking...
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What type of licenses is needed to create a sub-task on an issue in JSM? A user will create a CHANGE and need to create subtasks as part of the overall change. I know in theory the ones creati...
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...roduct/aws/securityhub", "delayIfDoesNotExists": "true", "id": "arn:aws:securityhub:eu-west-2:425876167853:security-control/EC2.17/finding/8a2b3500-bff7-4f25-a141-29404e72c737", "relatedFindings": "n...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, Some of our customers belong to multiple organizations and if they create a new issue on the portal the default option for 'Share With' is set to 'No one'. This then causes the 'Organizations' f...
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I am trying to turn on Assets Data Manager, but the main Assets screen does not show a Configuration button. Is this restricted regionally or it should be visible due to the fact it was an Open Beta?
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Hey , I am trying to integrate my Monitor list alerts in GroundCover to trigger the alert to my Opsgenie whenever any of my alerts in monitor list goes in firing State the GroundCover should tr...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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