Community resources
Community resources
Community resources
Jira Service Management
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How can I remove the "search for information" field in the Jira Service portal? Thanks, Yehuda
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Hi, I need to bulk update a lot of tickets but getting the error "You do not have permission to edit the selected X issues or at least one issue has a status that forbids editing.". The tickets I a...
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Hello, i have a objektType called "Software", there is all our Software listed with attributes like Name Vendor Software lead Team The "Team" attribute is another objektType with all of our T...
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Hello, I would like to hide the automation Paragraph from Agent screen on JSM Cloud Do you propose any solution for this request ? Regards, Guill...
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Hi, I have added an email address I have created in ionos.co.uk to Jira through Channels and service Email menu. I have added the email account and even logged in via Office 365 and allowed Jir...
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Hi everyone, I'm trying to use this Atlassian SDK NuGet Gallery | Atlassian.SDK 13.0.0 to download attachments from Jira cloud issues using: var attachments = await issue.GetAttachmentsAsync(); ...
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Hi All, I would like to import my query to a dashboard created by others. Is it possible? As I do not see the option (name of the dashboard) created by other member although I have full edit...
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how van I remove the "search for information: field
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We are using Copilot Studio and created an Agent Bot in Copilot Studio, we have added the following JIRA connectors such as Create a New Issue(V3) connector which is not working, it is giving...
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I have an account I would like to add as a Guest in our Confluence, for that I am adding the email address as a user and an invitation email is being sent. When the user clicks on 'Accept' in the em...
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I have tried several times to open JIRA JSM, but it is not opening and there is a notification that "something is wrong"
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Hi Team, I am encountering an issue where a user (with confirmed access to a JSM project) cannot view any ticket and receives an "Access Denied" error, despite being: Listed as...
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user not getting access from yesterday to IT helpdesk after proper permission given
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hello, I've been noodling on this throughout the day and can't quite get it to work. Goal: When a linked Jira work item is transitioned (any transition), comment on any linked JSM tickets. This is ...
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I've done a bunch of testing in an asset schema and the ids being assigned to asset is in the thousands now. I want to delete all the assets...can I reset the counter to zero?
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Has anyone been successful in restricting access to a single portal site for a specific project? I have an Internal Team and an External team and I need the External team to only have access to a spe...
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Is it possible to insert a variable that allows me to enter the Assignee into a Canned Response? Thanks!
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Hello. We have a client using JSM for their level 1 & 2 support center. They would like to escalate tickets to us for Level 3 support (problems that require a coding fix). Ideally they would use ...
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How to turn off the Email communications updates into JSM support tickets
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I know we can search by Sprint ID Date range Status (was in, was not, etc) I don't understand why I can't search for all issues that were in a sprint based on the start date (expressed as a dat...
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My ticket system project is restricted so that only users who register can view it, but the problem is that the user cannot generate the ticket until they add it to the customer direc...
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Hi, Solved: How to change the description of a portal group? How do I change the portal group description? Someone else posted the question but no answer was provided. Thanks.
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Hello Team, I have created a new project in JIRA and want to integrate it with Outlook so that any incoming email in Outlook automatically creates a new issue in JIRA. While reviewing online...
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Hello - I am looking for a solution to a problem identified back in 2021 here: Solved: How can I categorize issues by type? I would prefer something that does not require the ticket...
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