Hello Atlassian Community! 👋 We're thrilled to announce a new feature in Jira Service Management’s virtual service agent that will supercharge help seeker experience and issue deflection:...

• Enterprise
• Article
• jira-automation
• jsm
• virtual-service-agent

Can customers use the Virtual Service Agents without login or e-mailadres?  Whenever we launch the interface (widget or other forms) to interact with the VSA   Virtual Service Agent....

• Jira Service Management
• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• log-in
• virtual-service-agent

Hello Community, We are thrilled to announce an enhancement to the web request step in the JSM Virtual Service Agent. You can now store the response of an API call in a variable and use it in subse...

• Enterprise
• Discussion
• jira-service-management
• jira-service-management-cloud
• virtual-service-agent

Last time, we talked about our Virtual Service Agent. Now, let's get into the details of how we made it work. Imagine this: you want to make sure your customers fill out all the necessary infor...

• Jira Service Management
• Article
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• virtual-service-agent

After a couple of months of back-and-forth, I’ve decided it’s time to share our journey with the virtual service agent. Why? Because as more of us start using it, the service and development get bett...

• Jira Service Management
• Article
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• knowledge-base
• virtual-service-agent