Integrate AWX wehook notifications to OPSgenie via API Integration

[Perumal_ Gnanapalaniselvi _external_]

Hi,

Note:- AWX is running inside GKE cluster.

I am trying to integrate AWX webhook notifications to OpsGenie, to create alerts whenever jobs getting failed in AWX. I have created API integration for AWX application in the OPSgenie portal and used the same API key for authorization in the AWX webhook notification templates.

Authorization: Genie Key <api_key>

I am getting below error message

textPayload: "2026-01-29 11:18:20,454 ERROR [7a32fffaccf14d98bc4aa1646805ba2d] awx.main.notifications.webhook_backend Error sending webhook notification: 403"

textPayload: "2026-01-29 11:18:20,455 ERROR [7a32fffaccf14d98bc4aa1646805ba2d] awx.main.tasks.system Send Notification Failed Error sending webhook notification: 403"

File "/var/lib/awx/venv/awx/lib64/python3.11/site-packages/awx/main/tasks/system.py", line 350, in send_notifications sent = notification.notification_template.send(notification.subject, notification.body)"

[Aditya Bodke]

Hi,

Thank you for reaching out, Atlassian Community

A 403 from Opsgenie means the request is reaching Opsgenie, but being rejected at the auth layer. In this setup, there are two common issues:

1. Mismatch between integration type and URL

   1. If you created an API integration in Opsgenie, AWX should call:

      • https://api.opsgenie.com/v2/alerts

      • with header: Authorisation: GenieKey <API_KEY>

   2. If you created a Webhook-style integration (Opsgenie gives you a long, unique URL), then:

      • Use that exact URL in AWX

      • Do not add a custom Authorization header — the URL itself handles auth.

If AWX is calling a webhook URL but also sending Authorization: Genie Key <api_key>, Opsgenie will likely respond with 403.

1. Invalid / disabled API key

   1. In Opsgenie, open the integration, make sure it’s enabled, and copy the key again.

   2. Test from a terminal (from your AWX pod if possible):

      curl -X POST "https://api.opsgenie.com/v2/alerts" \ -H "Content-Type: application/json" \ -H "Authorization: GenieKey <YOUR_API_KEY>" \ -d '{"message": "AWX test alert"}'

   3. If this returns 403, the issue is with the key or integration configuration in Opsgenie.

Regards,
Aditya