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Customers added to a space are not appearing.

David Lehman
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I'm New Here
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January 27, 2026

I have added a customer to a specific project/space and after waiting an hour, the customer still has not appeared as being invited.

1 answer

1 accepted

2 votes
Answer accepted
Nikola Perisic
Community Champion
January 27, 2026

Hello @David Lehman 

  • Have you added your customer to Customers section?
  • Have you added your customer as Service Desk Customers project role?
David Lehman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 27, 2026

I had added the customer email and associated project/space to Customers section, yes

Nikola Perisic
Community Champion
January 27, 2026

@David Lehman have you tried clearing cache and start in incognito mode?

David Lehman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 27, 2026

I have not but will do it now.  Standby and thanks

David Lehman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 27, 2026

You are a superstar @Nikola Perisic

The clearing of cache and private mode on the browser worked.

Thank  you !!

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