Community resources
Community resources
Community resources
Jira Service Management
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Hello Currently, we have the ability to set 5 priority levels regardless of the ticket type. We would like to keep this approach for support requests and updates. However, we would like something di...
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Hi, We are about to integrate NewRelic into JSM OpsGenie for alarming. For that we are going to use a OpsGenie Integration (NewRelic). The setup was pretty simple and first tests were successful. ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I want to know how much cost is need to use JSM. I understood it deprnds on users and agent. But, I couldn't understand what is the difference between the concept of user and agent. In JSM roles, ...
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In Jira/JSM Cloud, there are some fields that are listed as Custom Fields but are native/out-of-box, such as: Impact Operational categorization Product categorization Investigation reason None...
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I'm trying to use A4J to pull data from JSM service requests with a form created through the portal. The data I need is in the form fields. The JSON for the issue suggests the field I'm inte...
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I am having circular chats with my allowed LLM I suspect because I'm not using the correct terms. So the frames I'm talking about are the neat boxes labelled things like 'SLAs' 'More fields' 'Deta...
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My team has experiencing some issues with the voice notification this week. Sometimes the call arrive some minutes (15 or 20 min) lather than the app alert or sometimes the alert never arrive...
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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Hello, A customer for a Jira project is unable to create tickets through the portal. The message they get is: "Couldn't send request. You cannot create this request because you do not have...
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I'm trying to create a new trigger rule when a field value is changed, but I'm unable to see all my fields in the dropdown list. Why does it show only 50 out of 139 possible fields?
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I have an internal status of 'Not Possible/Won't Do' that is set to show to the customer as 'Done'. The issue I am having is that the internal status still shows to the customer in the activity...
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Hello, I am looking to track some support metrics/KPIs, such as First Contact Resolution, First Response Time, Time to Resolution, and CSAT. Is there a guide for how to do this? I am new to setting ...
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HI, I want to create a Employee object from customer portal. I show most of the field on customer portal but i have a attribute with select option and in select option i have some predefine option R...
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I'd like to be able to bulk-load a batch of Services, and assign the Name, Service Type, Tier, Service Owners, Change approvers, Repository and Description either via import from CSV or via an API. ...
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I've tried this: project = ABC and "Time to resolution" < remaining("4h") project = ABC and "Time to resolution" = breached() project = ABC and "Time to resolution" = everbreached() pr...
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Atlassian Guard Standard, Jira Premium and JSM Premium customer here. I sat in a sponsored webinar recently for collaboration between Jira and JSM. A mention was made about using the "new" Stakehold...
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I have imported a user table into Jira Service Management however i am not able to search for a individual user. I have to scroll though all of the users. Does anyone know how i can fix this?
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Hi, I’m integrating AWS GuardDuty with Jira Service Management. My Lambda function maps GuardDuty severity (1–8) to Jira priority codes (P1–P4) and sends an SNS message with a payload that includes ...
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Hi Community I'm getting this error when I try to select the Linked issues fields to export issues using the gsheet extension Jira Cloud for Sheets. Is this a normal behaviour? How can I ac...
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Hi everyone , Found several page about this...but not sure if there is some most recent update...or not.. last thing I saw was from 2Yo .. As members of It Support Team we used to managed our tick...
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Hi Team, Is there a way to filter issues based on customer and organization fields? We are looking for a more detailed filter beyond just the organization name. Thanks, Pooja
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Hello everyone! I need to be able to send Calendar invites from workflow post function with information from the fields. The Automation rules for MS Teams invite works only for Incidents. I need a ...
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Hello everyone! I had a scenario where we need to show a store locator kind of a map on the customer portal allowing the requestor to choose a location which should be updated on a custom field. Ar...
- Question
- appfire
- apps
- cloud
- customer-portal
- jira
- +4 more tags...
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We have a workflow for a service request that contains 2 approval steps visible on portal. If approver selects Reject request is transitioned to Canceled state and resolution is added by post functio...
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Hi, I recently created a couple of rules for a Jira project. A manually executed rule that clones an issue. An automatic rule that is executed after an issue is cloned. The start of the second r...
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| June 20, 2025 12:16 PM PDT |