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Community resources
Jira Service Management
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We import assets from Intune into Jira and you can only see the date when the import last took place. Is there any way to see the time? So that we know when the next import takes place and when exact...
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Hi Atlassian Team, First off, I’d like to share my appreciation for the recently released Playbooks feature in Jira Service Management. This capability brings structure and automation to issue reso...
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My automation rule uses the "When form is submitted" trigger to send an email with some form data in it. I would like to pass along the issue key the form was attached to. The audit logs allow...
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Hi team Suddenly from today, I found that Log time option was not available in the right corner three dots of JIRA Service Management. Could you plz help us to know this. Previously we do ha...
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Hi All, I am trying to find out a way for getting notifications about normal maintenance window or just maintenance window for informing management. I just only know jira notify you/admins if they n...
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Hi there :) , some of our tickets are created by email when clients send us requests to our inbox through ...@athalassian.net The clients that let us know they sent a request and we cannot fin...
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A particular field in my team's project filter once showed the ticket title and hyperlink to open it, but now only shows the text with an arrow to "Select work item". The hyperlink was a key part of ...
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...he permissions shown on the Slack OAuth screen to allow us to invite Jira Service Management ChatOps bot to both public and private channels that the user is a member of. These permissions ensure the b...
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Hi, This is sort of a big undertaking, especially being new to assets/AQL and struggling to locate any videos on the subject (open to links if you have a good one!). Goal: Our payroll team rece...
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We have 6 users in opsgenie and 20 JSM agent under standard plan. As part of Opsgenie to JSM migration, looks like we need to go for premium plan to full fill all our requirements but the issue here...
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I know we can make canned responses for Service Team Collaborators to use; however I'm not sure if there's a way to build out canned responses for issue reporters to use from the JSM portal view. &n...
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Boa tarde! Possuo alguns projetos no Jira, alguns deles (que possuem o mesmo fluxo de trabalho e permissões) eu não estou conseguindo reordenar manualmente as subtarefas da forma que eu quero. Contu...
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Random requirement from a customer. Imagine you have a box with a unique ID as an object, and books which all have unique IDs as objects. You then have 3 books in that box which are all linked throu...
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As the IT department, we are planning to purchase Jira Service Management (JSM) to centrally manage change requests and project demands coming from other departments. Our goal is to establish a struc...
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Hi all, is there a possibility to export "Directory"? I need to export all users with access to customer portal and I cannot find how to export it from ServiceDesk Thank you and BR,
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Hello community, I have a question about the Atlassian Status Page. Our customers are configured as users in https://admin.atlassian.com/ and have only the 'Jira Service Manage...
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Hi Team, We currently manage Joiner/Leaver tickets through JSM. Recently, we integrated another application with JSM to facilitate the creation of new tickets for product access requests. As part o...
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We're not yet able to confirm that your DNS records match those in your domain provider. When we do, we can verify your email domain (xxxxx. To review the status of your records, go to your list of ...
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Vorrei creare un'automazione tale percui in fase di creazione di un nuovo ticket a questo venga assegnato automaticamente la stessa etichetta della sua Epic associata
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While I can change the reporter of an issue in a software project, this seems not to be possible in a service management project when a ticket has been created via the portal. How to achieve this?...
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I was wondering if someone could help me, when i create a linked work item for my service desk the view i see as assignee is full of data i do not need, i have removed all the data from the req...
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A colleague has lost access to our Jira site. Please advise or if you can, help us in getting him back online? I will provide all details when required. Thank you.
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Hello, We use Exalate to synchronize two different projects. However, when Exalate transfers an issue from one project to the other, the original reporter is lost and Exalate itself appears as the r...
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You used to be able to see access requests under products but it's no longer there, and the customer request is in limbo. Can't see it under project settings - people either. Any ideas?
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Is it possible with Scriptrunner Enhanced Search JQL to dynamically query all tickets assigned to a group of which I am a member as the current user? Can I also filter with the Teams field? If yes...
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