Operation with wrong alerts

[Matheus Marques da Silva]

What's happening:

We have an Operations team member who should create an alert when a High or Highest priority incident is created, but they've started alerting everything. Any incident that's created triggers an alert.

Path: When opening "Incident" type issues with High or Very High priority, the system works perfectly (sends SMS, email, and calls to the mobile phone).

Error:
However, the same behavior is occurring for Medium and Low priority issues. We've already performed several configurations and tests, and the problem persists.

[Christopher Yen]

Hi @Matheus Marques da Silva 

Welcome to the community. Where/how are you setting up the trigger to create the alert, assuming this is automated right? It will help if you can share screenshots of what you have set up for the community to take a look