Community resources
Community resources
Community resources
Jira Service Management
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Integrating JIRA with BMC Helix and the far end is calling REST API calls to change the ticket status. Looking to see if there is a way to view the REST API calls that are being utilized and filter ...
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How can I modify and add fields to the customer view of the request? I would like to add fields such as priority, tags if possible, and I would also like to remove the option to escalate the issue.
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Hi All, I'm trying to set up an automation rule that sends email notifications to myself and others outside regular business hours (Mon–Fri 08:00–16:00, and 24/7 on weekends) for certain customers. ...
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Is it possible to get a free Assets test environment outside of an existing installation? This is to be separate from the current installation and sandbox.
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Hello, I have created a public customer portal, but it is now displayed as anonymous. How do you do this with your customer portal, what can you recommend? My goal is to have a customer p...
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Why does it say anonymous? This is our customer portal, is there any way to make it NOT anonymous?
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Hi, We are trying to copy the comment images from every created case by customers to related work issue. I shared the current automation screens but we are missing a point which we need support. &n...
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Hi there, I have an issue with description field. I want to take the value of Hiring Manager: John Smith from the description field and assign this issue to the hiring manager. In this example...
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Hello community! We're on a mission to evolve the schema templates in Assets in Jira Service Management to help you move in quickly, and gain value fast! To do that, we need your expertise… Are y...
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Hi, I am trying to find the location of this email template so we can customise it. It is not in the normal client notification section against the project. Is it possible to customise this, and if ...
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Hi All, Currently we have shared actions in Jira JMWE Workflow to populate the Smart Checklist items for specific Jira Company Managed Project Shared action has Set Property value that will update ...
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Looking to connect Entra Users Via the Entra Adaptor. We are having some trouble with the config and being able to get to the point of either testing the connection or running the first job. We do...
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Hi, i setting up a Discovery Import and are setting up on one line that i cannot explain . In applications import and in Data Source i found this Hosts connected , its used to setup ...
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Environment Jira Service Management Cloud (Premium) Native Assets (formerly Insight) enabled What I’m Trying to Do When a sub-task with two Assets fields: Employee (customfield_1...
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We are experiencing significant delays in the alerts. There is a considerable time gap between when we press "ack" or "snooze" and when the alert responds. Previously, this issue did not exist.
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I created a Custom Field with a Type of 'Participants of an issue.' I need to send this field info via webhook when the Request Participants change because sending that Smart Value only provides the ...
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I'm trying to start a free trial of an app (Power BI Connector by AppFire). However, every time I click on "Start free trial," I receive the following message: "We ran into a little problem...
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As I continue to build out portal categories, I have been wondering when should I be using Forms? I know when you need to make some fields dynamic, you need to use forms. However if I don't need them...
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I am starting to look into the Virtual Service Agent options in our Service Desk. I like the idea of a chat that scans our Knowledge Base, which is already extensive. The issue I am running in...
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We are software company with many clients. We have implementation projects with our clients and a service desk for after they are live. In theory, we should use JSM and the service portal to t...
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Hello, I have a confluence space which has our complete product documentation well structured into folder, pages and sub-pages. After linking the space to JSM, the result was not what I expected. ...
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Hi there, I'm new to Jira Service Management and hopping someone can help me with this. I want to prevent just anyone from creating new accounts in the help center. The goal is to limit it to our ...
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Hello! I am very beginner and I am trying to solve my problem. I am not able to copy fields from a project to another one. Here is my scenario. Request is made in project #1 with a form.&...
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Hi, I'm new at using the data manager in the Assets feature. I managed connect Intune using the INtune connector and collecting data about the client and client HW (like available storage in bytes ...
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Hi, I have objects (instances) assigned to an object type (for example: "apple A" assigned to "apples"). I want to now move the object type "apples" underneath an object type called "fruit", and ha...
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