Community resources
Community resources
Community resources
Jira Service Management
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We found that one of our projects is filling up the error mail queue. The project is trying to send emails to the project email address, the one that the outgoing emails are configured to go out fro...
- Question
- jira-server
- jira-service-management
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Is there a way in JSM to automatically apply a "tag" or default custom field value for a customer for issues/tickets that are created from particular channels? (Particularly if an individual sends a...
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Hello everyone, I'm new to JSM and have a question about creating levels of agents. Is it possible to set up different levels of agents in JSM? For example, consider the helpdesk tea...
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Hello, I successfully changed the favicon for Jira, but Jira Service Desk is still using our old favicon.
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Hi, Can anyone offer an sample of a post call that submits an application along with the form's filled fields, which can be called with curl or postman?
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I have a question about SLA automation. It is the case that the days of the week are counted. Although my SLA (sandbox) is set from Monday to Friday. Does anyone have any idea how I can solve this...
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Hello, To clarify - when I refer to customer account, I mean a Jira Service Management portal-only customer account. We are looking for a tool - a plugin or service that will allow us to b...
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I am a 3rd yar btech student how should i get Internship at ATLASSIAN
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Hi all, I have such case and I'm looking for a solution. I need to create an automation rule in JIRA that will - generate link to meeting (teams, zoome, google not important) - will send th...
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Hello Team, User has trying to setup jira service desk’s email channel. The following email )365 inboxes have already been created on zs’s O365 support@zaidyn-connect...
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hi, we have noticed that Jira Cloud app for iOS stopped working. When trying to sign in we get an error - Network Error - We could not verify compliance. Please check your connectivity and retry.&nbs...
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I would like to change the name , sergio sanchez is the last assistant Manager, Im sebastian barcelo the new assistnat manager.
- Question
- atlassian-accounts%2cnot+applicable
- halp
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Hi Is there a way to change the view of my tickets? I would like to have a compact button where I could remove the 'canned responses pro' and 'similar requests' sections. Tks R
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Is there a way to pull certain assets out of SnipeIT and load them into Jira Asset management.
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Hello Community, I am working on a solution to take Cisco Meraki Webhook data to create Service Requests in Jira. I am a little stuck on figuring out where the rule is having issues as it states "Er...
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Hello, Does Opsgenie provide an efficient way to route calls from the service desk to the appropriate on-call team member? Think of it as a reactive on-call voice routing scenario. Typically what...
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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Jira is not loading my project page and is giving the following error message: "Hash 842L04. Trace eafcef067b474417b7b0d08f2f81411a" How can this be solved?
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We have an SLA called "Time to Resolution", it based on how long they have to close the ticket based on the created date in a custom calendar. However we have a status called "waiting on third party"...
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Hello all, Over the past few months, a few users who primarily work in the same projects/issues have reported experiencing issues with comments on the issue(s) loading. This is not happenin...
- Question
- cloud
- jira-service-management
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Good morning! I am trying to build out a sort of ITAM scheme within JSM Assets, and I had an idea for something I'd like to implement but it doesn't appear to be possible. Essentially I'd like...
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I'm attempting to add a customer (not agent) as an available stakeholder for inbound incidents but when I attempt to access to portion of Opsgenie that defines who is or isn't a stakeholder it says t...
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Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
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I have created a Schema tree and what i would l like to do is import assets from a CSV file to the objects i have created for instance Laptop. Is this possible
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We all know that we need to run some kid of on-premises job to load data into Data Manager in the cloud - which many of us find to be quite disappointing for cloud-based sources. This question is re...
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In the recent blog "Atlassian Cloud changes Mar 24 to Mar 31, 2025" there are too mentions which seem to contradict each other, but on the same note, this is something that we have been using for man...
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