Community resources
Community resources
Community resources
Jira Service Management
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Is there a way that we can automate whenever a new work item is created, it will check against a value in the custom field within the Organization, then label the work item. Thank you
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Hi I would like to know how i can get the way of the configuration of the SLA depend of type bug and priority. thanks
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Hello Support, We’ve been receiving consistent feedback from our internal teams, stakeholders, and users regarding the JSM email notifications. Many have expressed frustration with the current setup...
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Me and my team are unable to access our project, some generic database error keeps popping up and support hasn't replied in 3 days, our client portal also isn't working, please respond asap. ...
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The whole team cant get into the Service Management/Project, it's been 3 days and still no answer from support. Almost there The database is taking a little longer than usual to synchronize. Pl...
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Hi Guys, Could you please advise if it's possible to add existing customers to newly created organisations in Jira Service Management? Currently, it seems the only method available is to manually ad...
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When i'm trying to Use scriptrunner enhanced search issueFunction in addedAfterSprintStart("Board name") it is not returning any results. what might be the reason?
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Hi Community, I’m trying to identify which group a particular case in Forms belongs to. I attempted the following expression: {{ issue.fields.customfield_10065.requestType.groupIds == "131" }} ...
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https://gpt-adp-opsgenie.app.opsgenie.com/alert/detail/07f60944-2c41-4f94-8d0b-33800a44580d-1755023262007/details
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Is there a person or team that works with customers to implement the Rovo AI? or is there a set of documentation on how to implement it?
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When I submit an email on behalf of a client and include their email address in a field, is there a way to automate sending an email notification to the client? I want the client to be informed that ...
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I need help building 2 queries: Find parent-level work items where Parent-Level work item is not Done (statusCategory != Done) AND All sub-task work items are Done (statusCategory = Done) ...
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If have 4 fields : A ( dropdown), B(long text), C (dropdown), D (long text) Need 2 sections: Section 1: B is visible when Option 2 is selected in A. Section 2: D is visible when Option "Other...
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We would like to create transparency for our customers to be able to see where their requests "sit" in a given JSM queue. Basically see a view similar to what our support desks see, but not be able ...
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where found the version de Jira Service Management
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JMWE -Set an Organization field based on Customer the reporter is associated with - project specific
In JMWE, I'm running an Event-based action to "check" if the reporter of an issue is linked to a company/organization, and if so, apply the organization name to the issue based on that (often they co...
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Hi all, I am experiencing an issue where I am not able to configure a filter count gadget. Initially, I thought it may be due to edit permissions enabled for the filter or dashboard but the proble...
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Hi everybody When using JSM Cloud, I encounter the following error when trying to access a board/project: “A problem occurred while loading the page. Refresh and try again.” I have already tried...
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Scenario: Currently, I'm trying to create a Global service desk which manages IT and ERP requests. This contains service requests, incidents and change requests. ERP : ERP development, there is sepa...
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how to change the order of the column to be as I want and not A-Z . Need a script for MHTML format I need the order to be Key , Summary, Description, Technical Description header and content t...
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Can anyone advise me on what the proper syntax is to be able to read a web request response string? I am trying to build an automation rule using a send web request action (to establish the account ...
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Why does it say “null” under “Reporter details” on the right-hand side of the tickets? How can I make it so that something appears there?
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Dear Akeneo Support Team, I am experiencing a technical issue with Akeneo PIM. When I navigate to the product page at https://pim.oceanic.pl/#/enrich/product/, a foggy overlay appears with a lo...
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Hi All, I am exploring slack notifications for customers. I want to share customer notifications to dedicated customer slack channel that is not connected with our jira instance. I checked the solut...
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Hi everyone, I'm looking for a way to anonymize a user in Jira Cloud — for example, when a user leaves the organization and we want to remove their personal data, but keep their historical activity ...
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Atlassian Community Events
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| 24 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |