Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Featured Feb 27 webinar: Automate manual tasks across Jira Service Management, Jira, and Confluence!
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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https://support.atlassian.com/opsgenie/docs/opsgenie-terraform-provider/ says: Atlassian will discontinue new sales of Opsgenie on June 4, 2025 and end support for Opsgenie on April 5, 2027...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have seen the option before but can't seem to find it anymore. I am trying to move closed tickets showing in our queue to an archive so they aren't visible anymore after 3 days of being closed.&nbs...
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I am trying to set smart values for a select list, single choice field. However, when I add it to an edit action I do not get the blank field to add in the custom code, I am only getting the 3 option...
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Is there a way to know how much space each project in JSM is using? There is a very good script for Confluence that works wonders https://confluence.atlassian.com/confkb/finding-storage-usage-of-...
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I have a service request type that users can submit which then triggers a process that our senior management team want to be able to track the progress of this process i.e. what stage it's at and (mo...
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Hi everyone, We receive thousands of alerts in OpsGenie, most of which are autoclosed. We're looking to set up a system that escalates an alert from P3 to P2 if it hasn't been closed...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have one user as a Service Desk Team Member: He is a developer in my team. The permissions are like this: Yet - I can not assign it to any issues, for example I created a ...
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We have JSM Cloud premium and wanted to copy the production project to our sandbox instances. However, when it prompts for the project to import over, it doesn't offer any of the JSM projects, only J...
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Scenario: I have a form, to capture data for a request via a Portal. I have an asset object input field for a Product. Based on the Product.Type I would like to display a section with relevant inp...
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Actually we are using JSM ticketing portal and our client using halo Ticketing portal. Cyas Tech wants some changes in our ticket subject so that they can bifurcate the tickets of the...
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I added Articles from my Confluence to a Category I created but upon checking, the category is still
I added Articles from my Confluence to a Category I created but upon checking, the category is still empty. Any idea?
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Hi! I am very new to Jira so I might be doing some very basic error. I am trying to create a workflow that needs, as first step, approval from the "managers" group. I created the workflow, s...
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I have built a field in the assets that calculates the age of a device. But the numbers are displayed like this, e.g. “3.4”. But it should be "3,4". So is it possible to replace the dot with a comma...
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I'm working on the Real Estate JSM project, which includes an approval process. In the workflow transition, I've set up approval steps using a custom **Group Picker (Multi-User)** fie...
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I have paid today against invoice IN-002-884-720 for 42 Users, however still Jira is not working. Please advise
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jira site is down ?
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I work in Australia and we pay just under $10 per person for Opsgenie. Now that Atlassian is moving away from Opsgenie, I need to replace the function with something else. I believe JSM contains the...
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I'm somewhat new to the JSM world. Currently, we're using JSM to triage incoming email support requests. We have most notifications turned off, but none of these seem to be what would prevent an in...
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My on-call shifts are from 07:00 to 23:00. However, if an alert occurs at 04:00 and is not resolved on its own by the next shift (08:00), I want the on-call agent to be notified. Is there a way to s...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi All, We're in the process of implementing Change Management in Jira, migrating from a legacy system. Our goal is to stay as close to the out-of-the-box solution as possible while meeting our key ...
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Can you please provide a list of the identified items that have been flagged and the steps to correct this prior to the pending updates
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Hi, When requests are submitted through our service portal, this creates a ticket to our service management project. The production support resource, reviews ticket and creates linked ticket t...
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Are there any plans to add the UNDO feature to the Bulk Edit function? I don't see any recent announcements or updates from Atlassian about introducing an undo feature fo...
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I have a project in JSM Standard version. An issue type considers an approval process in the status AWAITING APPROVAL of its workflow. If the approver approves the item, the status must be changed to...
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