Admin has left business

[Adele Gent]

Our admin for our Jira Service Management system has left the business and we are unable to change the admin rights to another employee. It only offers help from a bot and we are unable to access the account. Any suggestions on how we can talk to service support or what we do in this situation?

[Dan Breyen]

Hi @Adele Gent here is an article from Atlassian Support that may help you out.  Atlassian How To: Replacing an Organization Administrator

or https://community.atlassian.com/forums/Jira-questions/Admin-left-and-need-a-current-employee-to-be-granted-their-admin/qaq-p/3144154 

When you chose Atlassian Support, did you choose the option for "Account Login and Email Issues" ?  

Here's also a link for contacting the licensing team if you don't have that info: https://www.atlassian.com/company/contact/purchasing-licensing#/ 

Hope that helps.