📣 Improved performance and reliability in Assets (Cloud)

[#1]

Hi Atlassian Community! 👋

As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST API rate limits and are now targeting 99.95% uptime for core Asset UI experiences. These improvements are designed to help you scale with confidence and keep your teams moving forward. This, along with the recent increase in the asset storage limit from 3 million -> 10 million objects, helps deliver consistent and reliable service for managing your organisation’s assets at scale.

Here’s what this means for you:

• Service reliability target of 99.95% uptime for core Assets UI experiences, to help minimise unexpected downtime and its impact on your operations.

• Double (2x) the rate limits on commonly throttled Assets endpoints, keeping your automations, dashboards, and portals running smoothly, even as you scale.

New reliability guarantee for core Assets UI experiences

We know that every minute counts when your teams are resolving incidents, onboarding new employees, or managing critical assets. That’s why we’re now targeting 99.95% uptime for core Assets UI experiences that are critical for daily operations. This means you can interact with Asset schemas and objects without interruption.

Assets is now a rock-solid backbone for your CMDB and service operations, so you can focus on delivering value, not troubleshooting downtime.

Higher rate limits for Assets REST APIs

We’ve doubled (2x) the rate limits on commonly throttled Assets endpoints. This means more headroom for your Assets-reliant workflows, even as your organisation grows. In many cases, you’ll experience fewer rate limiting (429) errors when loading queues, running dashboards, or executing automation rules that rely on Assets data. This also means faster, more performant AQL queries & bulk actions, giving you the flexibility to scale without worrying about hitting limits.

Refer to our developer documentation for updated rate limits.

Thank you for being part of our journey to make Assets more performant and powerful for your team! Your feedback will shape how we scale further, if you have questions or want to share your thoughts, drop a comment below.

The Assets (Cloud) team