Hey all,
The primary reason I haven't been implementing, or haven't seen a solid implementation of, the virtual agent is the inability to prompt the user for information or offer the choice of intent before trying to match intent. Does anyone know if it will be possible with the addition of the new feature, 'offer options' standard flow?
If not, what's the best way to be able to use the virtual agent's knowledge and then give the customer the option to choose a request type if an intent is not matched?
https://support.atlassian.com/jira-service-management-cloud/docs/about-standard-flows/#Offer-options:~:text=request%20type.-,Offer,-options
