Searc Service / Persissions for JSM Customer in Groovy / API

[Normann P_ Nielsen _Netic_]

I am trying to find issues in a project a JSM Customer Can see.

Using the Search Service with the Customers ApplicationUser gives 0 issues.

So I am trying to seach with a jira user and find issues the JSM Customer can see (I have verified on the portal the Customer can see issues:

// 1. Get the necessary components

def searchService = ComponentAccessor.getComponent(SearchService)

def userManager = ComponentAccessor.getUserManager()

def permissionManager = ComponentAccessor.getPermissionManager()

def browsePermission = new ProjectPermissionKey("BROWSE_PROJECTS")

// 2. Define the user (the JSM Customer) and the query

ApplicationUser automation = userManager.getUserByKey("automation")

ApplicationUser customer = userManager.getUserByName("bnp@mos-eisley.dk")

def jqlSearch = "project = SUPPORT"

if (customer) {

// 3. Always validate the query for the specific user first

def parseResult = searchService.parseQuery(automation, jqlSearch)

if (parseResult.isValid()) {

// 4. Execute the search within the customer's permission context

def searchResults = searchService.search(automation, parseResult.getQuery(), PagerFilter.getUnlimitedFilter())

def issues = searchResults.getResults()

issues.each { issue ->

if (permissionManager.hasPermission(browsePermission, issue, customer))

{

log.warn("Customer can see: ${issue.key} - ${issue.summary}")

}

else

{

log.warn("Customer cant see: ${issue.key} - ${issue.summary}")

}

}

} else {

log.error("Invalid JQL for this user: " + parseResult.getErrors().getErrorMessages())

}

} else {

log.error("User not found.")

}

No matter what https://docs.atlassian.com/software/jira/docs/api/7.1.2/com/atlassian/jira/permission/ProjectPermissions.html is set in, the result is always the customer cant see the issue.

[Marc -Devoteam-]

Hi @Normann P_ Nielsen _Netic_ 

Customers are not able to see issues in Jira without an agent license.

This as customers don't have permissions on a JSM project, this requires agent access.

[Normann P_ Nielsen _Netic_]

@Marc -Devoteam- of cause they are - through the portal in Jira Service Management.... I know they cant see it in "real" jira.

But that was not the question - the question was how do I search out the issues that a user can see (via the portal) . If possible....

Thanks for replying :-)

[Marc -Devoteam-]

Hi @Normann P_ Nielsen _Netic_ 

Issues that can be viewed from the portal will need to have the field Request Type set, to an existing Request Type used in the JSM project.

Issues where this field is not set, will not be visible in the portal.

[Normann P_ Nielsen _Netic_]

I know, and I guess there is a little more to it than that...

[Marc -Devoteam-]

Hi @Normann P_ Nielsen _Netic_ 

What do you mean that there is more than that?

[Normann P_ Nielsen _Netic_]

I think the short question is:

Knowing:

1. A username (possibly a JSM User)

2. A Project Key

How do I search out exactly (in groovy) the issues that the user from A can see.

If the user is a Service Customer, it must match the portal.

[Marc -Devoteam-]

Hi @Normann P_ Nielsen _Netic_ 

A customer based on its user has no specific permission.

This is based on the permission: portal access in the permission scheme.

I think if you want to reach your goal, you will need to add each individual customer or a group of all customers in people and access on the project and grant them the role Service Desk Customer.

Otherwise customers are only seen in the customer section of the project and based on portal access permission in the permission scheme have the options to to make actions on the issue via the portal.

They are not actively set on the project as a customer, so I don't think you can find issues by user, as this user is not specified on the project.