Learn more about the Atlassian Service Collection

[#1]

Good morning Atlassian Community,

Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring your internal and external service game into the 21st century. 

What is Service Collection?

Atlassian Service Collection unites Jira Service Management, Customer Service Management, and Assets into a single AI-powered solution. Together, these apps deliver smarter, faster service and help you prevent and respond to issues.

• Jira Service Management: The backbone for uniting Dev, IT, and business teams for key employee support and IT operations workflows.

• Customer Service Management (CSM): Our brand new app for external customer support, packed with AI-driven features.

• Assets: A flexible, powerful database to track and manage everything from IT assets to facilities. (Be sure to read more about how we’re lowering the cost of Assets objects.)

• Rovo: A family of AI agents and skills that automate, triage, and resolve requests across service, operations, and support.

Service Collection, together with the entire System of Work, helps you build the organization of the future. It ensures services stay up and running and customers and employees get the help they need when they need it. It keeps teams humming, customers and employees happy, and the business moving forward.

Read more about the Service Collection announcement →

---

Catch up on all the Service Collection announcements from Team Europe

Whether you were on the ground in Barcelona and want to re-live the excitement, or you’re having major FOMO and want to catch up on all the event fun, be sure to check out the resources below:

• Read our blog about the launch of Service Collection

• Read our blog about the launch of the Customer Service Management app

• Watch on-demand digital sessions (available October 14):

  • Atlassian Founder Keynote

  • Service Collection Super Session: Delivering AI-first service management for every team

  • Transforming Atlassian support with the Customer Service Management app

  • Accelerating onboarding: AI and Assets-powered HRSM ft. Atlassian and FanDuel

We can’t wait to hear what you think about these new capabilities. Share your questions or let us know which announcements you’re most excited about in the comments below!

The Service Collection Team