Community resources
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Community resources
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Opsgenie
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I have the same email for my browser as I do my mobile android app but it keeps saying incorrect password. I have changed it for my Atlassian account and tried logging in again to opsgenie with...
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Since past weekend our team is no longer able to log in into our Opsgenie subscription. Probably a payment issue, but without logging in we cannot change the credit card. I have spent alrea...
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Hi I am trying to customize alert format from azure monitor but it doesnt work when it is delivered in Opsgenie. What could be the problem?
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On the iOS app I have it configured so I receive Critical Alerts for all Opsgenie alerts I receive. This works well for high priority alerts but is too noisy and disruptive for low pri alerts. How do...
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Hello Team, I am trying to add user under Opsgenie portal with full name as 'Audumbar Nikam' but somehow its adding it with name 'A' only. I tried multiple name combinations like for ex. 'Ni...
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We have a user who can't access the site, he got a permissions alert, although he has the relevant permissions as a user. We tried to recreate the user, and then he became 'suspended'. We trie...
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I am evaluating a migration from PagerDuty to Opsgenie, and I need clarification on Opsgenie's API quotas and pricing model. PagerDuty enforces an annual API request limit (e.g., 8 million requests p...
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I currently use Elastic rules with the Opsgenie connector (configured using the Opsgenie URL and API key) to automatically create and resolve alerts. With the upcoming retirement of Opsgenie and migr...
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Hello All, Having a couple of issues with OpsGenie integration. The opsGenie-Mongo integration was smooth on the Mongo side (Project-> Alert settings), but faced some issue on the OpsGenie side....
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...bsp; "enabled": true }, "onCallParticipants": [] }, "took": 0.018, "requestId": "1fd...b6" }
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Hi all We have issues with incidents which are disappearing. Question: do they shut down Opsgenie notifications when they are doing maintenance? Best regards Chris
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Heya, Something broke between Observium and Opsgenie, i've been in contact with Observium, and they changed from API v1 to v2, but something is not working as expected. When i send alerts to Opsgen...
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How can I change the Critical Alerts notification sound in Opsgenie iPhone app? I'd like to change it to something less...jarring. I'm starting to hear it in my sleep when it's not actually notifying...
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We have a stand-alone instance of OpsGenie that we want to migrate to JSM premium. I see that there are some awesome incentives. Since we're splitting the operations team out to another group, is it ...
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Hi all, so we have an incoming call configuration routed to particpants in schedule abcd. But it seems to always go to the first person in rotation 1 and not the person in rotation 2? Is it an esca...
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I want a link to a page name of the current and backup on-call for my team. It needs to be public to my org so that anyone can see this page. At the moment, the only link I can find...
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we did created a group to receive certain of alerts to be received from GCP. As part of report submission, we are manually checking the MTTA and MMTR counts through analytics section. Our re...
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Anonymised
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Dear Jira team, We use a self-managed Twilio number which we have added manually for Opsgenie Call routing integration. As we are planning to migrate from Opsgenie to Jira Service Managemen...
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Hi all, we have an alert come up which goes to our Level 1 support. but if they ACK it and then realise that its complicated, they want to assign to a level 2 person. Now we've asked level 2 team m...
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I am the owner of a project in JIRA and am able to create oncall schedules. However, despite the documentation saying so, I am currently unable to add overrides to the schedule I created, even if the...
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I have several teams: A, B and D A, B work on specific incidents + work during non business hours And team D is working on all kind of incidents + work on business hours. For specific reason, we c...
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what is the opsgenie url
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I'm using a +886 (Taiwan) number in Taiwan region. And I can't receive any voice call even opsgine suggest the voice call already sent and received. I try with multiple devices and numbers from diff...
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When alerts get created through the Prometheus intgration on Jira Service Management, we automatically get [Prometheus]: attached to the alert. In OpsGenie it was apparently possible to...
Atlassian Community Events
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