Unable to access spaces in Jira

[Valerii Agieiev]

Since yesterday neither me nor anyone else in team unable to access spaces and individual tasks in jira — I got 404, other people got continuous redirects on login. Tasks are still visible on various home and recent pages. I can see space settings, but not spaces themselves

UPD: turns out it was payment issue after all

[Marc -Devoteam- · Accepted solution]

Hi @Valerii Agieiev 

Can you try another browser, incognito window, clear cache and cookies, disable any browser plugins and check browser version

Have permissions been changed?

Are you using a VPN or are you on a company network, are there changes made in configurations?

Are the users still assigned a license, as your tags shows Free, how many users are licensed.

If you can't see this via admin.atlassian.net, reach out to a site or org admin on your instance.

[Valerii Agieiev]

Hi

It's not a cache issue, I tried with two different browsers in incognito or without it. Permissions wasn't changed, VPN or company network not used. I don't think we have any licensed users.

For admin.atlassian.com it prompts me to create org, I'll ask initial maintainer

Thank you

[Valerii Agieiev]

Turns out it was payment issue, thanks for your help, atlassian products are not super clear in that regard